Retail Experience Manager

Broad River Retail; Pecanway Terrace (SC); On-site; USD 38,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

401K matching

Employee discount at BRR locations

Career growth opportunities

Job summary

Broad River Retail is seeking a Retail Experience Manager to help run daily store operations, maintain accurate inventory, and collaborate with sales and corporate teams to ensure a top-notch guest experience.

You will act as a key holder, manage cycle counts, process PO’s, support special events, and liaise with Customer Care to resolve issues while keeping the team aligned with company standards.

Qualifications

• Prior retail office manager experience in a retail setting preferred.
• Strong interpersonal communication, active listening, and professional presentation.
• Developed problem solving skills and the ability to focus attention on details.
• A positive attitude and a passion for delivering excellent customer service.
• Strong communication and interpersonal skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Willingness to work flexible hours, including weekends, evenings, and holidays.
• A team-first mindset and a commitment to supporting coworkers.
• Basic math and computer skills for handling transactions and inventory.
• Reliability, punctuality, and a strong work ethic.

Responsibilities

• Act as a key holder to open/close the store.
• Act as the inventory captain for the store, completing all cycle counts promptly.
• Receive purchase orders accurately.
• Work with the management team to prepare for upcoming special events and update materials.
• Participate in weekly retail store meetings and REM conference calls.
• Order and maintain all office supplies.
• Print updated merchandise tags weekly.
• Partner with Customer Care to ensure a great guest experience.
• Answer incoming calls in a pleasant, professional manner.

Skills

Interpersonal skills

Active listening

Professional presentation

Problem solving

Attention to detail

Customer service

Multitasking

Organization

Reliability

Punctuality

Computer skills

Education

Retail office management experience

Job description

Retail Experience ManagerCULTURE SNAPSHOTBroad River Retail is an organization of integrity, diversity and culture working together for the purpose of ‘Furnishing Life’s Best Memories’. At Broad River, we call all our employees “Memory Makers.” We do this because we know everyone that works for our Company has the power to make positive memories not only for our Guests, but also for their families, co-workers, and communities.We take pride in training and developing our teams so that they can provide a premier customer experience to every Guest. Our Memory Makers are the driving force that has led us to being the largest and fastest growing Ashley licensee in the U.S. and landing us on the Top Places to Work list two years in a row in our industry.AT A GLANCEThe Retail Experience Manager reports directly to the General Manager and is part of the Retail Operations Department. This role will support operational excellence, inventory accuracy, and cross-functional communication to enhance the customer experience and drive business results. The Retail Experience Manager collaborates closely with the sales team, store leadership, and corporate departments to streamline store operations, ensure accurate inventory processes, and uphold company standards. This individual plays a key role in executing store-level initiatives, submitting reports, and resolving operational challenges in real-time. By serving as a critical link between store teams and the corporate office, this role helps maintain alignment on goals and deliver a seamless guest experience.DAY IN THE LIFE AS THIS MEMORY MAKERAct as a key holder to open/close the storeAct as the inventory captain for the store, completing all cycle counts promptlyReceive purchase orders accuratelyWork with the management team to prepare for upcoming special events and update breakroom/meeting room materials regularlyParticipate in weekly retail store meetings and REM conference callsOrder and maintain all office suppliesPrint updated merchandise tags weeklyPartner with Customer Care to ensure that an amazing guest experience is presented to each guestAnswer any incoming calls in a pleasant, professional, and courteous mannerWORKPLACE ENVIRONMENTWhile performing the duties of this job the employee:May sit for prolonged periods at a desk and working on a computer.Must be able to lift up to 15 pounds at a time.Partner with Customer Care to ensure that an amazing guest experience is presented to each guestPerform repetitive tasks, including scanning, folding, or stocking-In accordance with the Americans with Disabilities Act (ADA), reasonable accommodations may be made to empower individuals with disabilities to undertake the essential duties and responsibilities of the position.MEMORY MAKER PERKS & BENEFITSSalary Expectations based on experience: $38,000-$40,000 per yearMedical, dental, vision, and life insurance optionsPaid time off and 401K matching contributionEmployee discount (40%) at BRR locationsInternal Opportunities for career growth and advancementOUR COMMITMENT TO YOUBroad River Retail is committed to creating a place where everyone feels respected, valued, and able to reach their full potential. Regardless of race, gender, religion, sexual orientation, age, disability, or if you’re parenting the next generation of Memory Makers, we firmly believe our work is at its best when everyone feels free to be their most authentic self.WHAT YOU’LL NEED TO SUCCEEDPrior retail office manager experience in a retail setting preferredStrong interpersonal communication, active listening, and professional presentation.Developed problem solving skills and the ability to focus attention on details.A positive attitude and a passion for delivering excellent customer serviceStrong communication and interpersonal skillsAbility to multitask and stay organized in a fast-paced environmentWillingness to work flexible hours, including weekends, evenings, and holidaysA team-first mindset and a commitment to supporting your coworkersBasic math and computer skills for handling transactions and inventoryReliability, punctuality, and a strong work ethicPrevious retail or customer service experience is a plus, but not required