Retail Experience Lead — Pet Care & Customer Service

PetSmart Store Support Group, Inc.; Bismarck (ND); On-site; USD 18,000 - 29,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart’s Experience Lead (Retail Customer Service Lead) drives exceptional pet parent service while upholding the company’s vision, mission, values, and strategy. This role partners to deliver loyalty-driven experiences, promotions, and strong store engagement, with shared responsibility for safety, cleanliness, and overall store performance.

The role emphasizes leadership, customer interactions, and effective teamwork to ensure a positive customer journey from initial contact to checkout and

Qualifications

• 2+ years of retail experience in a customer-focused environment.
• Leadership experience preferred.
• Full-time availability; evenings, weekends, and holidays as needed.
• Proficiency in computer applications.

Responsibilities

• Facilitates the associate experience and supports associate development.
• Leads and directs associates when acting as Leader on Duty; delegates daily tasks.
• Promotes and coordinates store events and marketing efforts; supports live pet sales and adoptions.
• Maintains store standards, safety, cleanliness, and policy compliance.

Skills

Retail leadership

Customer service

Communication

Training & coaching

Tools

POS systems

Job description

PetSmart’s Experience Lead (Retail Customer Service Lead) drives exceptional pet parent service while upholding the company’s vision, mission, values, and strategy. This role partners to deliver loyalty-driven experiences, promotions, and strong store engagement, with shared responsibility for safety, cleanliness, and overall store performance.

The role emphasizes leadership, customer interactions, and effective teamwork to ensure a positive customer journey from initial contact to checkout and