Experience Lead - Pet Retail & Customer Service

PetSmart Store Support Group, Inc.; Aurora (IL); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart’s Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service to Pet Parents while upholding the company’s vision, mission, values, and strategy. This role drives the pet parent experience strategies through loyalty and promotions, and pet parent interaction throughout the store while achieving targeted results.

This role has shared responsibility for the oversight of the safety of people and pets and store cleanliness, merchandising and associate engagement.

Qualifications

• 2+ years of retail experience in a customer-focused environment.
• Leadership experience preferred.
• Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail.

Responsibilities

• Facilitates the associate experience and supports associate development through training, onboarding, mentoring, coaching and performance feedback.
• Leads and directs associates when acting as Leader on Duty and addresses associate concerns.
• Promotes and coordinates store events and marketing for adoptions, vet partnerships and clinics.
• Handles live pet sales and adoptions, ensures a safe environment for pets and people.
• Maintains store standards, merchandising, cleanliness and compliance with policies.
• Assists other departments as needed and supports day-to-day store operations.

Skills

Retail experience

Leadership

Full-time availability

Computer proficiency

Written & verbal communication

Under pressure

Organizational skills

Job description

PetSmart’s Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service to Pet Parents while upholding the company’s vision, mission, values, and strategy. This role drives the pet parent experience strategies through loyalty and promotions, and pet parent interaction throughout the store while achieving targeted results.

This role has shared responsibility for the oversight of the safety of people and pets and store cleanliness, merchandising and associate engagement.