Retail Experience Lead: Elevate Customer Experience & Growth

Best Buy; Richmond (VA); On-site; USD 43,000 - 55,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Support for physical and mental well‑g

Job summary

Best Buy in Richmond, VA is seeking a Retail Experience Supervisor to lead and inspire store staff to deliver excellent customer experiences. You will focus on coaching teams, improving performance and ensuring alignment with company goals.

You’ll manage day-to-day operations, monitor local performance, and share insights with other store leaders to drive growth. This role requires flexibility, prior leadership or shift lead experience, and a passion for customers and technology.

Qualifications

• 1 year of leadership experience OR 6 months of experience as a Best Buy shift lead
• Previous experience in sales, customer service or related fields
• Ability to work successfully as part of a team
• Ability to work a flexible schedule, including holidays, nights and weekends
• One year of consumer electronics industry experience
• Prior experience setting retail sales goals

Responsibilities

• Maintain positive customer and employee experiences
• Drive localized customer and employee and share trend with other store leaders
• Provide positive experiences, skill development and performance management
• Lead efforts to maximize positive results or course-correct when needed

Job description

Best Buy in Richmond, VA is seeking a Retail Experience Supervisor to lead and inspire store staff to deliver excellent customer experiences. You will focus on coaching teams, improving performance and ensuring alignment with company goals.

You’ll manage day-to-day operations, monitor local performance, and share insights with other store leaders to drive growth. This role requires flexibility, prior leadership or shift lead experience, and a passion for customers and technology.