Retail Event Assistant

19 Management Group; McKinney (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

An innovative company is on the lookout for a Retail Event Assistant to enhance the customer experience in telecommunications. This role is perfect for those who thrive in dynamic environments and enjoy engaging with people. As a Retail Event Assistant, you will serve as a vital link between customers and the sales team, providing insights into services and scheduling consultations. With a commitment to training and development, this position offers a pathway to leadership roles. If you have a passion for customer service and want to make a meaningful impact, this opportunity is tailored for you.

Qualifications

• 1-3 years of experience in customer service or retail environment preferred.
• Strong commitment to personal and professional growth.

Responsibilities

• Engage directly with customers, offering personalized recommendations.
• Schedule customers for consultations with our sales team.
• Identify opportunities for process improvements and contribute ideas.

Skills

Customer Service

Event Management

Brand Strategy

Lead Generation

Scheduling

Education

High School Diploma or Equivalent

Tools

CRM Software

Job description

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Ready to be a part of something extraordinary? We're seeking a Retail Event Assistant to be the ambassador of our client’s telecommunications services. If you're a people person with a flair for making dreams come true, we want you on our team! At 19 Management Group, we are revolutionizing the telecommunications experience to exceed the expectations of our valued customers. Our Retail Event Assistants play a vital role in elevating customers' lifestyles, while advancing their own careers. In this role, you'll act as a liaison between valued customers and our stellar sales team, providing detailed information on our clients' services and scheduling appointments. If you have a passion for sales and events and a desire to make a positive impact in customers' lives every day, our Retail Event Assistant role is tailormade for you!

19 Management Group is dedicated to cultivating top-tier Retail Event Assistants, thanks to our in-house training program. No experience? No problem! Our comprehensive training program is designed to grow the right candidate from an entry-level Retail Event Assistant into a leadership role within months. Selected candidates will undergo hands-on training led by our top Retail Event Assistants to refine customer service skills and hone leadership capabilities. We are committed to providing the tools for you to successfully launch your career.

Our Retail Event Assistants receive training in the following areas:

• CSR & CRM
• Event Management
• Brand Strategy
• Scheduling
• Lead Generation
• Campaign Development

Position Responsibilities:

• Engage directly with customers, offering personalized recommendations and insights into our client’s telecommunications solutions.
• Provide clear answers to customer inquiries, ensuring understanding of available options.
• Schedule customers for consultations with our sales team, demonstrating organizational skills.
• Collaborate with the sales team to ensure proper appointment scheduling and customer satisfaction.
• Participate in training sessions and stay updated on product knowledge and industry trends.
• Identify opportunities for process improvements and contribute innovative ideas to enhance customer interactions.

Position Requirements:

• 1-3 years of experience in customer service or retail environment preferred.
• High school diploma or equivalent required.
• Ability to prioritize and manage multiple projects in a fast-paced environment.
• Passion for brand development and customer service.
• Ability to work independently and in team settings.
• Strong commitment to personal and professional growth.
• Flexible schedule including weekends and holidays as needed.