Retail Equipment Services Technician

DICK'S Sporting Goods; Town of Brandon (NY); On-site; USD 40,000 - 52,000; Full time

Job summary

DICK'S Sporting Goods in Town of Brandon, NY is seeking an Equipment Services Tech to build, maintain, inspect and repair all equipment sold or serviced through the service department for our House of Sport location. The role combines hands-on technical work with sales knowledge to deliver an elevated athlete experience.

You will perform bicycle and snow equipment repairs, provide accurate estimates, assist with everyday services, maintain shop records, and collaborate with management to improve

Qualifications

• Excellent bicycle assembly skills.
• Ability to adjust to priorities and manage time wisely.
• Ability to prepare routine administrative paperwork.
• Ability to communicate effectively.

Responsibilities

• Build, maintain, inspect and repair equipment purchased or serviced through the department.
• Assist with everyday services including bike and snow equipment repairs and safety checks.
• Provide accurate estimates of repairs and educate athletes on essential vs. recommended work.
• Maintain complete and accurate shop records and support sales and register functionality.

Skills

Bike assembly

Time management

Administrative paperwork

Communication skills

Job description

At DICK’S Sporting Goods , we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

OVERVIEW:

The Equipment Services Tech is responsible for building, maintenance, inspection and the repair of all

product purchased and serviced through the service department for all specialized equipment. In

addition, the core responsibilities within the shop, the technician is expected to fully trained in sales

and register functionality to help deliver the elevated experience athletes expect when visiting our

House of Sport location. The job duties and responsibilities of this role include the following:

Technical Requirements:

• Assembles, maintains and repairs action sports equipment meeting the needs of the athleteand in accordance with company and vendor standards

• Assist with everyday services, including but not limited to

• Bike: minor to advanced repairs; This includes but is not limited to repairing/replacingparts; fitting accessories (lights, pannier racks or cycle computers), routine safetychecks; cleaning, degreasing and lubricating bicycles and components, etc.

• Snow Equipment: base cleaning, sharpening, waxing, brushing, polishing andpreparation, detuning tips/tails. Diagnose faults, damage and wear to give accurate estimates to athletes, and educating themon and whether repairs are essential or recommended. Assemble new equipment and partner with lead to perform quality checks before handing offto the explorer

Sales Floor Responsibility:

• Understands athletes behavior, can successfully assess needs and recommend product/servicemeets those specific needs

• Support Company standards of selling and customer service by providing a friendlyenvironment, including greeting and acknowledging every athlete and maintaining solidproduct knowledge.

• Assist and recommend athletes with the purchase of accessories, as needed

Operations:

• Identify and inform management of ways to improve shop workflow, growing productivitywhile maintaining or improving quality of services

• Preserving complete and accurate shop records and maintaining record keeping systems

• All other tasks assigned by management

QUALIFICATIONS:

• Excellent bicycle assembly skills

• Ability to adjust to priorities and manage time wisely

• Ability to prepare routine administrative paperwork

• Ability to communicate effectively