Retail Equipment Services Technician

DICK'S Sporting Goods; Tulsa (OK); On-site; USD 34,000 - 48,000; Full time

Job summary

The Equipment Services Tech at DICK’S Sporting Goods is responsible for building, maintaining and repairing action sports equipment, and for the shop’s daily operations. You will assist with sales and register functionality to help deliver the elevated athlete experience at our stores.

You will diagnose faults, perform routine maintenance, and provide accurate estimates to athletes, while keeping shop records and supporting workflow improvements to grow productivity.

Qualifications

• Excellent bicycle assembly and repair skills.
• Ability to manage priorities and meet deadlines.
• Strong communication and customer service abilities.

Responsibilities

• Assembles, maintains and repairs action sports equipment in line with company and vendor standards.
• Assist with everyday services, including but not limited to bike and snow equipment maintenance.
• Bike repairs: minor to advanced repairs, parts replacement, accessories fitting, safety checks, cleaning and lubrication.
• Snow Equipment maintenance: cleaning, sharpening, waxing, brushing, polishing, detuning tips/tails, diagnosing faults and giving repair estimates.
• Understand athletes' needs and recommend products/services accordingly.
• Provide friendly customer service, greet athletes and maintain product knowledge.
• Assist athletes with accessories purchases as needed.
• Identify ways to improve shop workflow and productivity while maintaining quality.
• Preserve complete and accurate shop records and systems.
• All other tasks assigned by management.

Skills

Bicycle assembly

Time management

Communication skills

Job description

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

Overview

The Equipment Services Tech is responsible for building, maintenance, inspection and the repair of all product purchased and serviced through the service department for all specialized equipment. In addition, the core responsibilities within the shop, the technician is expected to fully trained in sales and register functionality to help deliver the elevated experience athletes expect when visiting our House of Sport location. The job duties and responsibilities of this role include the following:

Technical Requirements

• Assembles, maintains and repairs action sports equipment meeting the needs of the athlete and in accordance with company and vendor standards
• Assist with everyday services, including but not limited to
• Bike: minor to advanced repairs; This includes but is not limited to repairing/replacing parts; fitting accessories (lights, pannier racks or cycle computers), routine safety checks; cleaning, degreasing and lubricating bicycles and components, etc.
• Snow Equipment: base cleaning, sharpening, waxing, brushing, polishing and preparation, detuning tips/tails. Diagnose faults, damage and wear to give accurate estimates to athletes, and educating them on and whether repairs are essential or recommended. Assemble new equipment and partner with lead to perform quality checks before handing off to the explorer

Sales Floor Responsibility

• Understands athletes behavior, can successfully assess needs and recommend product/service meets those specific needs
• Support Company standards of selling and customer service by providing a friendly environment, including greeting and acknowledging every athlete and maintaining solid product knowledge.
• Assist and recommend athletes with the purchase of accessories, as needed

Operations

• Identify and inform management of ways to improve shop workflow, growing productivity while maintaining or improving quality of services
• Preserving complete and accurate shop records and maintaining record keeping systems
• All other tasks assigned by management

Qualifications

• Excellent bicycle assembly skills
• Ability to adjust to priorities and manage time wisely
• Ability to prepare routine administrative paperwork
• Ability to communicate effectively