Retail Equipment Services Technician

DICK'S Sporting Goods, Inc.; Dallas (TX); On-site; USD 42,000 - 66,000; Full time

Job summary

At DICK'S Sporting Goods, the Equipment Services Tech role focuses on building, maintaining, inspecting, and repairing sports equipment for the service department at our House of Sport location. The role also supports sales and register functions to enhance the athlete experience in-store.

Strong bicycle assembly skills and the ability to manage priorities, complete routine paperwork, and communicate effectively are essential for delivering high-quality service to our customers.

Qualifications

• Excellent bicycle assembly skills.
• Ability to adjust priorities and manage time.
• Ability to prepare routine administrative paperwork.
• Ability to communicate effectively.

Responsibilities

• Assembles, maintains and repairs action sports equipment meeting the needs of the athlete and in accordance with company and vendor standards.
• Assist with everyday services, including but not limited to Bike: minor to advanced repairs; This includes but is not limited to repairing/replacing parts; fitting accessories (lights, pannier racks or cycle computers), routine safety checks; cleaning, degreasing and lubricating bicycles and components, etc.
• Snow Equipment: base cleaning, sharpening, waxing, brushing, polishing and preparation, detuning tips/tails.
• Diagnose faults, damage and wear to give accurate estimates to athletes, and educating them on and whether repairs are essential or recommended.
• Assemble new equipment and partner with lead to perform quality checks before handing off to the explorer.
• Understands athletes behavior, can successfully assess needs and recommend product/service meets those specific needs.
• Support Company standards of selling and customer service by providing a friendly environment, including greeting and acknowledging every athlete and maintaining solid product knowledge.
• Assist and recommend athletes with the purchase of accessories, as needed.
• Identify and inform management of ways to improve shop workflow, growing productivity while maintaining or improving quality of services.
• Preserving complete and accurate shop records and maintaining record keeping systems.
• All other tasks assigned by management.

Skills

Bike assembly

Time management

Administrative paperwork

Communication skills

Job description

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

The Equipment Services Tech is responsible for building, maintenance, inspection and the repair of all product purchased and serviced through the service department for all specialized equipment. In addition, the core responsibilities within the shop, the technician is expected to fully trained in sales and register functionality to help deliver the elevated experience athletes expect when visiting our House of Sport location.

JOB DUTIES AND RESPONSIBILITIES

The job duties and responsibilities of this role include the following:

TECHNICAL REQUIREMENTS

• Assembles, maintains and repairs action sports equipment meeting the needs of the athlete and in accordance with company and vendor standards.
• Assist with everyday services, including but not limited to Bike: minor to advanced repairs; This includes but is not limited to repairing/replacing parts; fitting accessories (lights, pannier racks or cycle computers), routine safety checks; cleaning, degreasing and lubricating bicycles and components, etc.
• Snow Equipment: base cleaning, sharpening, waxing, brushing, polishing and preparation, detuning tips/tails.
• Diagnose faults, damage and wear to give accurate estimates to athletes, and educating them on and whether repairs are essential or recommended.
• Assemble new equipment and partner with lead to perform quality checks before handing off to the explorer.

SALES FLOOR RESPONSIBILITY

• Understands athletes behavior, can successfully assess needs and recommend product/service meets those specific needs.
• Support Company standards of selling and customer service by providing a friendly environment, including greeting and acknowledging every athlete and maintaining solid product knowledge.
• Assist and recommend athletes with the purchase of accessories, as needed.

OPERATIONS

• Identify and inform management of ways to improve shop workflow, growing productivity while maintaining or improving quality of services.
• Preserving complete and accurate shop records and maintaining record keeping systems.
• All other tasks assigned by management.

QUALIFICATIONS

• Excellent bicycle assembly skills.
• Ability to adjust to priorities and manage time wisely.
• Ability to prepare routine administrative paperwork.
• Ability to communicate effectively.

ACHIEVING SUCCESS AT DICK’S SPORTING GOODS

Everything we do is focused on helping athletes achieve their dreams. Accomplishing this takes a team of people committed to being their best. That means learning, growing, advancing and exploring new experiences. Advancing in our career is much like a climbing wall; it isn't always a vertical path. Climbers plan their path, make moves in every direction and reach further. Whatever direction you want to explore, we encourage you to be brave, curious and hungry for new experiences. We are the athletes, the coaches, the energy in the stands, and the fans that fill them. The referees that call the games and the neighbor that can’t wait until the next one. The sports enthusiasts that wake up and strive to reach our personal best. We are DICK’S Sporting Goods – a community united by our passion for sport, standing together in our pursuit of our best. What we bring to the game is what we believe will change it. By upholding the values that strengthen our performance, fosters collaboration, and ignites our desire to win, we actively demonstrate the impact and change we inspire when we work as one.