Retail Equipment Services Technician

DICK'S Sporting Goods; Novi (MI); On-site; USD 2,066,000 - 3,168,000; Full time

Job summary

DICK’S Sporting Goods in Novi, MI is seeking an Equipment Services Tech to handle building, maintenance, inspection and repair of sport equipment for our service department. You’ll also assist with sales floor duties and register functionality to support an elevated customer experience at our House of Sport location.

The ideal candidate has excellent bicycle assembly skills, strong time management and clear communication, and can adapt to priorities while maintaining records and delivering

Qualifications

• Excellent bicycle assembly skills.
• Ability to adjust to priorities and manage time wisely.
• Ability to prepare routine administrative paperwork.
• Ability to communicate effectively.

Responsibilities

• Assembles, maintains and repairs action sports equipment meeting the needs of the athlete and in accordance with company and vendor standards.
• Assist with everyday services, including but not limited to bike repairs, parts replacement, fittings and safety checks.
• Snow equipment: base cleaning, waxing, brushing, polishing and preparation; diagnose faults and provide estimates; assemble new equipment and perform quality checks.
• Identify and inform management of ways to improve shop workflow and productivity while maintaining quality of services.
• Preserve complete and accurate shop records and maintain record-keeping systems.
• All other tasks assigned by management.

Skills

Bike assembly

Time management

Administrative tasks

Communication

Job description

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

Overview

The Equipment Services Tech is responsible for building, maintenance, inspection and the repair of all product purchased and serviced through the service department for all specialized equipment. In addition, the core responsibilities within the shop, the technician is expected to fully trained in sales and register functionality to help deliver the elevated experience athletes expect when visiting our House of Sport location. The job duties and responsibilities of this role include the following:

Technical Requirements

• Assembles, maintains and repairs action sports equipment meeting the needs of the athlete and in accordance with company and vendor standards
• Assist with everyday services, including but not limited to
• Bike: minor to advanced repairs; This includes but is not limited to repairing/replacing parts; fitting accessories (lights, pannier racks or cycle computers), routine safety checks; cleaning, degreasing and lubricating bicycles and components, etc.
• Snow Equipment: base cleaning, sharpening, waxing, brushing, polishing and preparation, detuning tips/tails. Diagnose faults, damage and wear to give accurate estimates to athletes, and educating them on and whether repairs are essential or recommended. Assemble new equipment and partner with lead to perform quality checks before handing off to the explorer

Sales Floor Responsibility

• Understands athletes behavior, can successfully assess needs and recommend product/service meets those specific needs
• Support Company standards of selling and customer service by providing a friendly environment, including greeting and acknowledging every athlete and maintaining solid product knowledge.
• Assist and recommend athletes with the purchase of accessories, as needed

Operations

• Identify and inform management of ways to improve shop workflow, growing productivity while maintaining or improving quality of services
• Preserving complete and accurate shop records and maintaining record keeping systems
• All other tasks assigned by management

Qualifications

• Excellent bicycle assembly skills
• Ability to adjust to priorities and manage time wisely
• Ability to prepare routine administrative paperwork
• Ability to communicate effectively