Retail Equipment Services Technician

DICK'S Sporting Goods, Inc.; Brandon (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

DICK’S Sporting Goods, Inc. in Brandon, FL is seeking an Equipment Services Tech to build, maintain, inspect and repair equipment for our service department, while supporting sales and register functionality to deliver an elevated athlete experience.

The role blends hands-on repair work with customer service in a House of Sport location, requiring help with bike and snow equipment services and adherence to our standards and safety guidelines.

Qualifications

• Excellent bicycle assembly skills.
• Ability to adjust to priorities and manage time wisely.
• Ability to prepare routine administrative paperwork.
• Ability to communicate effectively.

Responsibilities

• Assemble, maintain, inspect and repair action sports equipment per company and vendor standards.
• Assist with bike and snow equipment services, including parts replacement, fittings and safety checks.
• Diagnose faults and provide accurate estimates; educate athletes on repairs.
• Assemble new equipment and collaborate on quality checks before handoff to the explorer.
• Understand customer needs on the sales floor and recommend products/services.
• Identify workflow improvements and maintain accurate shop records.

Skills

Excellent bicycle assembly skills

Prioritization & time management

Administrative paperwork

Effective communication

Job description

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. If you are ready to make a difference as part of the world’s greatest sports team.

OVERVIEW

The Equipment Services Tech is responsible for building, maintenance, inspection and the repair of all product purchased and serviced through the service department for all specialized equipment. In addition, the core responsibilities within the shop, the technician is expected to fully trained in sales and register functionality to help deliver the elevated experience athletes expect when visiting our House of Sport location.

The job duties and responsibilities of this role include the following:

Technical Requirements

• Assembles, maintains and repairs action sports equipment meeting the needs of the athlete and in accordance with company and vendor standards
• Assist with everyday services, including but not limited to Bike: minor to advanced repairs; This includes but is not limited to repairing/replacing parts; fitting accessories (lights, pannier racks or cycle computers), routine safety checks; cleaning, degreasing and lubricating bicycles and components, etc.
• Snow Equipment: base cleaning, sharpening, waxing, brushing, polishing and preparation, detuning tips/tails.
• Diagnose faults, damage and wear to give accurate estimates to athletes, and educating them on and whether repairs are essential or recommended.
• Assemble new equipment and partner with lead to perform quality checks before handing off to the explorer

Sales Floor Responsibility

• Understand athletes behavior, can successfully assess needs and recommend product/service meets those specific needs
• Support Company standards of selling and customer service by providing a friendly environment, including greeting and acknowledging every athlete and maintaining solid product knowledge.
• Assist and recommend athletes with the purchase of accessories, as needed

Operations

• Identify and inform management of ways to improve shop workflow, growing productivity while maintaining or improving quality of services
• Preserving complete and accurate shop records and maintaining record keeping systems
• All other tasks assigned by management

QUALIFICATIONS

• Excellent bicycle assembly skills
• Ability to adjust to priorities and manage time wisely
• Ability to prepare routine administrative paperwork
• Ability to communicate effectively

ACHIEVING SUCCESS AT DICK’S SPORTING GOODS

Everything we do is focused on helping athletes achieve their dreams. Accomplishing this takes a team of people committed to being their best. That means learning, growing, advancing and exploring new experiences. Advancing in our career is much like a climbing wall; it isn't always a vertical path. Climbers plan their path, make moves in every direction and reach further. Whatever direction you want to explore, we encourage you to be brave, curious and hungry for new experiences. We are the athletes, the coaches, the energy in the stands, and the fans that fill them. The referees that call the games and the neighbor that can’t wait until the next one. The sports enthusiasts that wake up and strive to reach our personal best. We are DICK’S Sporting Goods – a community united by our passion for sport, standing together in our pursuit of our best. What we bring to the game is what we believe will change it. By upholding the values that strengthen our performance, fosters collaboration, and ignites our desire to win, we actively demonstrate the impact and change we inspire when we work as one.