Retail Enterprise Growth Director — New Business

Zendesk, Inc.; Colorado; Hybrid; USD 150,000 - 210,000; Full time

Job summary

Zendesk, Inc. is seeking a Strategic Account Director, Retail New Business to create and close durable net-new business in large retail and consumer brands.

You will build trusted relationships with executive buyers and guide complex opportunities from first conversation through close, helping grow Zendesk’s enterprise customer base. In this role you will coordinate with Solution Engineers, Product Specialists, Marketing, and partners, own pursuit strategy, and ensure smooth handoffs to

Qualifications

• Typically 12+ years of related experience in enterprise software sales.
• Experience owning new-business opportunities and delivering measurable commercial outcomes.
• Ability to discuss AI, automation, and platform value credibly with executives.

Responsibilities

• Build and manage qualified pipeline through targeted prospecting and territory planning.
• Lead complex sales cycles from discovery through close with executive buyers.
• Connect customer goals to Zendesk platform and AI solutions with measurable outcomes.
• Maintain accurate CRM records and forecasts, surface risks early, and align buyers on next steps.

Skills

New-business mindset

Consultative discovery

Executive engagement

Deal ownership

Forecasting & CRM

Clear communication

Cross-functional collaboration

Job description

Zendesk, Inc. is seeking a Strategic Account Director, Retail New Business to create and close durable net-new business in large retail and consumer brands.

You will build trusted relationships with executive buyers and guide complex opportunities from first conversation through close, helping grow Zendesk’s enterprise customer base. In this role you will coordinate with Solution Engineers, Product Specialists, Marketing, and partners, own pursuit strategy, and ensure smooth handoffs to