Retail Enterprise Growth Director

Zendesk, Inc.; Delaware; Hybrid; USD 180,000 - 250,000; Full time

Job summary

Zendesk, Inc. seeks a Strategic Account Director, Retail New Business to create and close durable net-new business with large retail and consumer brands.

You'll connect executive buyers with Zendesk’s service and AI solutions, guiding complex opportunities from first conversation through close. You’ll build trusted relationships, own pursuit strategy, and coordinate across Solution Engineers, Product Specialists, Marketing, SDR/BDR, partners, and leaders to advance opportunities while

Qualifications

• Typically 12+ years of related experience in complex retail software sales.
• Proven track record owning new-business opportunities and delivering measurable growth.
• Experience with prospecting, executive engagement, and complex deal ownership.

Responsibilities

• Build and manage qualified pipeline through targeted prospecting, inbound opportunities, partner relationships, and territory planning.
• Lead complex sales from discovery through business case, proposal, negotiation, and close.
• Connect customer goals to Zendesk platform and AI solutions with measurable outcomes.
• Build relationships across executive, business, technical, finance, security, and procurement teams.
• Own pursuit strategy, deal progression, and commercial decisions within approved guidelines.
• Coordinate with Solution Engineers, Product Specialists, Marketing, SDR/BDR, partners, and leaders to advance opportunities.
• Maintain accurate CRM records and forecasts, surface risks early, and align buyers on next steps.
• Document customer goals and success conditions to support a smooth handoff to post-sale teams.

Skills

New-business mindset

Consultative discovery

Executive engagement

Deal ownership

Forecasting discipline

AI value storytelling

Job description

Zendesk, Inc. seeks a Strategic Account Director, Retail New Business to create and close durable net-new business with large retail and consumer brands.

You'll connect executive buyers with Zendesk’s service and AI solutions, guiding complex opportunities from first conversation through close. You’ll build trusted relationships, own pursuit strategy, and coordinate across Solution Engineers, Product Specialists, Marketing, SDR/BDR, partners, and leaders to advance opportunities while