Retail Engagement Specialist

2020 Companies, Inc.; Redwood City (CA); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

No weekends

Weekly pay (DailyPay options available)

Paid training and onboarding support

Mileage reimbursement and paid travel time

Next-day pay options available

Full benefits package including medical, dental, vision, PTO, and 401(k)

Company-provided mobile device and materials

Job summary

2020 Companies, Inc. is seeking a Retail Engagement Specialist in Redwood City, CA. This field-based role focuses on enhancing relationships with retail partners by visiting stores, educating merchants on services, and ensuring effective engagement.

The ideal candidate will have strong communication skills and prior sales experience. Benefits include paid training, mileage reimbursement, full health benefits, and flexibility with no weekends.

Qualifications

• High school diploma or equivalent.
• At least six months of prior sales, promotion, retail, or marketing experience.
• Demonstrated knowledge of products and services.
• Excellent communications, presentation, interpersonal, and problem-solving skills.
• Impeccable integrity and commitment to customer satisfaction.
• Ability to lift and carry up to 15 lbs.
• Ability to multi-task in a fast-paced, team environment.
• Reliable transportation within the assigned territory.

Responsibilities

• Visit retail locations within the assigned territory and engage with merchants in a professional, relationship-focused manner.
• Introduce and educate new merchants on the client’s financial services and program benefits.
• Provide on-site support, answer questions, and address concerns to ensure merchant understanding and confidence.
• Place and maintain point-of-sale materials and branding in-store.
• Document visits and track activity using mobile tools and reporting systems.
• Work closely with leadership to ensure territory goals and coverage expectations are met.
• Accurately track and communicate all activity to Retail Operations and submit feedback reporting in a timely manner.

Job description

Overview

Join 2020 Companies as a Retail Engagement Specialist and play a key role in building retail partner relationships, increasing program visibility, and supporting business growth across your territory.

Responsibilities

• Visit retail locations within the assigned territory and engage with merchants in a professional, relationship‑focused manner.
• Introduce and educate new merchants on the client’s financial services and program benefits.
• Provide on‑site support, answer questions, and address concerns to ensure merchant understanding and confidence.
• Place and maintain point‑of‑sale materials and branding in‑store.
• Document visits and track activity using mobile tools and reporting systems.
• Work closely with leadership to ensure territory goals and coverage expectations are met.
• Accurately track and communicate all activity to Retail Operations and submit feedback reporting in a timely manner.

Day‑to‑Day

Field‑based position with daily travel within the assigned territory. Approximately 22‑35 retail visits per day depending on geography and scheduling. Mix of in‑store engagement, driving, and administrative follow‑up. Independent work style supported by leadership and training teams.

Performance Measurements

• Meet or exceed quarterly visit goals.
• Meet or exceed weekly in‑store time goals.
• Effectively schedule store visits two weeks or more in advance.
• Effectively execute assigned activities inside each location during all visits.
• Demonstrate an ability to establish and influence business relationships through merchant awareness, POP placement, and consistent productivity.

Benefits

• No weekends.
• Weekly pay (DailyPay options available).
• Paid training and onboarding support.
• Mileage reimbursement and paid travel time.
• Next‑day pay options available.
• Full benefits package including medical, dental, vision, PTO, and 401(k).
• Company‑provided mobile device and materials.

Qualifications

• High school diploma or equivalent.
• At least six months of prior sales, promotion, retail, or marketing experience.
• Demonstrated knowledge of products and services.
• Excellent communications, presentation, interpersonal, and problem‑solving skills.
• Impeccable integrity and commitment to customer satisfaction.
• Ability to lift and carry up to 15 lbs.
• Ability to multi‑task in a fast‑paced, team environment.
• Reliable transportation within the assigned territory.

Equal Opportunity Employment

2020 Companies is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.