Retail Engagement Lead—Growth & CX

Winners Merchants International, L.P.; North Olmsted (OH); Sur place; USD 19 000 - 22 000; Plein temps

Avantages offerts par ce poste

Associate discount

401(k) match

Medical/dental/vision

HSA

Health care FSA

Life insurance

Short/long term disability

Paid holidays/vacation/sick

401(k) Associate contributions

Credit union

Employee assistance program (EAP)

Résumé du poste

HomeGoods in North Olmsted, OH seeks a customer-focused retail associate to support daily store operations. You will promote an exceptional shopping experience, assist customers, and help maintain merchandising and cash handling procedures.

The role involves multitasking on the sales floor and collaborating with team members to meet store goals. The position requires flexibility to work evenings and weekends, and a readiness to train others and uphold company policies.

Qualifications

• High school diploma or equivalent preferred.
• Flexible schedule including evenings and weekends.
• Ability to lift heavy merchandise.
• Ability to train and provide direction to others.
• Ability to run a register and handle money.
• Must handle confidential information with discretion.
• Experience as a coordinator or previous retail/supervisory experience preferred.

Responsabilités

• Promotes a highly satisfied customer experience.
• Drives customer loyalty through programs and initiatives.
• Addresses customer concerns and issues promptly.
• Trains and mentors Associates on Policies and Procedures.
• Provides recognition and feedback on cashier performance.
• Maintains cash controls and change fund.
• Maintains frontline cleanliness, organization, and merchandising standards.
• Adheres to labor laws and break policies.
• Assigns registers and coordinates breaks for coverage.
• Audits and approves paperwork and loss prevention measures.
• Monitors frontline equipment and reports issues.

Connaissances

Team player

Customer service

Interpersonal skills

Cash handling

Confidential information

Training others

Retail supervisory experience

Coordinating/leadership

High school diploma

Formation

High school diploma or equivalent

Description du poste

HomeGoods in North Olmsted, OH seeks a customer-focused retail associate to support daily store operations. You will promote an exceptional shopping experience, assist customers, and help maintain merchandising and cash handling procedures.

The role involves multitasking on the sales floor and collaborating with team members to meet store goals. The position requires flexibility to work evenings and weekends, and a readiness to train others and uphold company policies.