Retail Educator: Guest Experience Specialist

Lululemon Athletica; Buffalo (NY); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Extended health and dental benefits

Paid time off

Savings and retirement plan matching

Generous employee discount

Fitness & yoga classes

Parenthood top-up

Development course offerings

People networks, mentorship programs,.

Job summary

lululemon Athletica in Buffalo, NY is seeking an Educator to deliver world-class guest experiences and share top-quality product education on the floor of our retail store. You will engage with guests, understand needs, and guide them through purchasing and returns while representing our community and culture.

The Educator role emphasizes inclusivity, integrity, and teamwork, with opportunities to collaborate with leadership and participate in omnichannel initiatives.

Qualifications

• Must be legally authorized to work in the country in which the store is located.
• Must be 18 years of age or older.
• Must have the ability to travel to assigned store with own transportation methods.

Responsibilities

• Interact with guests to ensure a great guest experience in a manner that values guests’ time.
• Assess guests’ needs to provide customized, effective purchase and return solutions and support.
• Provide technical product education by articulating the value and benefit of the product.
• Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs (e.g., buy online/pickup in store, phone sales, and ship from store options) according to company standards.
• Move dynamically on the floor to continuously engage with guests and attend to guest or store needs.
• Receive guest feedback and partner with store leadership to take appropriate action and “make it right” for guests.

Skills

Inclusion & Diversity

Integrity/Honesty

Guest Experience

Personal Responsibility

Self-Awareness

Collaboration and Teamwork

Enthusiasm

Education

High school diploma / GED / equivalent

Job description

lululemon Athletica in Buffalo, NY is seeking an Educator to deliver world-class guest experiences and share top-quality product education on the floor of our retail store. You will engage with guests, understand needs, and guide them through purchasing and returns while representing our community and culture.

The Educator role emphasizes inclusivity, integrity, and teamwork, with opportunities to collaborate with leadership and participate in omnichannel initiatives.