Retail Educator: Guest Experience & Product Education

lululemon; Kirkland (WA); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Extended health and dental benefits

Paid time off

Savings and retirement plan matching

Generous employee discount

Fitness & yoga classes

Parenthood top-up

Job summary

lululemon Athletica is seeking a dedicated Educator to deliver world-class guest experiences in our Kirkland store. You will educate guests on technical product details while guiding seamless omnichannel transactions and supporting store operations.

We value inclusion, integrity, and teamwork; you will engage with guests and colleagues to build an inviting, energetic environment that aligns with our culture and standards. Flexible scheduling is required, including evenings and weekends.

Qualifications

• Must be legally authorized to work in the country in which the store is located.
• Must be 18 years of age or older.
• Must have the ability to travel to assigned store with own transportation methods.

Responsibilities

• Interact with guests to ensure a great guest experience in a manner that values guests’ time.
• Assess guests’ needs to provide customized, effective purchase and return solutions and support.
• Provide technical product education by articulating the value and benefit of the product.
• Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs (e.g., buy online/pickup in store, phone sales, and ship from store options) according to company standards.
• Move dynamically on the floor to continuously engage with guests and attend to guest or store needs.
• Receive guest feedback and partner with store leadership to take appropriate action and “make it right” for guests.
• Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.
• Establish supportive and productive relationships with all team members.
• Collaborate with team members to ensure optimal guest experience and support store operations.
• Perform product presentation tasks (e.g., put items back in place, restock or add depleted items to the floor from inventory, destock or relocate items) according to company standards.
• Use in-store technology to support store operations and provide positive guest experiences.
• Perform cleaning tasks as needed throughout the shift to maintain the luxury environment of the store.
• Understand and adhere to people safety policies and procedures to maintain a safe work environment.

Skills

Guest Experience

Integrity/Honesty

Inclusion & Diversity

Collaboration and Teamwork

Enthusiasm

Personal Responsibility

Self-Awareness

Education

High school diploma or equivalent

Job description

lululemon Athletica is seeking a dedicated Educator to deliver world-class guest experiences in our Kirkland store. You will educate guests on technical product details while guiding seamless omnichannel transactions and supporting store operations.

We value inclusion, integrity, and teamwork; you will engage with guests and colleagues to build an inviting, energetic environment that aligns with our culture and standards. Flexible scheduling is required, including evenings and weekends.