Retail Educator — Guest Experience Expert

lululemon; Greenwich (CT); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Extended health and dental benefits

Paid time off

Savings and retirement plan matching

Generous employee discount

Fitness & yoga classes

Parenthood top-up

Development courses

Mentorship programs

Job summary

lululemon is seeking an Educator for our Greenwich, CT store to deliver world-class guest experiences, provide product education, and share our community and culture authentically. This role emphasizes connecting with guests, understanding needs, and guiding purchases in a luxury retail environment.

The Educator will move on the sales floor, support omnichannel programs, and collaborate with teammates to ensure seamless operations.

Qualifications

• Must be legally authorized to work in the country in which the store is located
• Must be 18 years of age or older
• Must have ability to travel to assigned store with own transportation methods

Responsibilities

• Interact with guests to ensure a great guest experience in a manner that values guests’ time
• Assess guests’ needs to provide customized, effective purchase and return solutions and support
• Provide technical product education by articulating the value and benefit of the product
• Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs according to company standards
• Move dynamically on the floor to engage with guests and attend to store needs
• Receive guest feedback and partner with store leadership to take appropriate action and 'make it right' for guests
• Contribute to a respectful and inclusive team environment by welcoming and celebrating differences
• Establish supportive and productive relationships with all team members
• Collaborate with team members to ensure optimal guest experience and support store operations
• Perform product presentation tasks according to company standards
• Use in-store technology to support store operations and provide positive guest experiences
• Perform cleaning tasks as needed throughout the shift to maintain the luxury environment
• Understand and adhere to people safety policies and procedures to maintain a safe work environment
• Perform work in accordance with applicable policies, procedures, and laws or regulations

Skills

Inclusion & Diversity

Integrity/Honesty

Guest Experience

Personal Responsibility

Self-Awareness

Collaboration & Teamwork

Enthusiasm

Education

High school diploma

GED

Job description

lululemon is seeking an Educator for our Greenwich, CT store to deliver world-class guest experiences, provide product education, and share our community and culture authentically. This role emphasizes connecting with guests, understanding needs, and guiding purchases in a luxury retail environment.

The Educator will move on the sales floor, support omnichannel programs, and collaborate with teammates to ensure seamless operations.