Retail Educator: Elevate Guest Experience & Education

Lululemon Athletica; Northern (KY); Hybrid; USD 51,577,000 - 59,365,000; Full time

Benefits offered by this job

Extended health benefits

Dental benefits

Mental health plans

Paid time off

Retirement plan matching

Employee discount

Fitness & yoga classes

Parenthood top-up

Development courses

Mentorship programs

Job summary

lululemon is seeking an Educator to deliver world-class guest experiences in our retail stores. You will educate guests on product benefits, engage with the community, and help ensure seamless omnichannel shopping experiences.

You will work with a team to uphold brand values, support store operations, and provide exceptional service in a fast-paced luxury environment. Must be flexible for evenings, weekends, and holidays.

Qualifications

• Expertise in delivering world-class customer service and guest experience.
• Ability to educate customers on product features and benefits.
• Comfort speaking authentically about community and brand culture.

Responsibilities

• Interact with guests to deliver a great guest experience and respect their time.
• Assess needs to offer customized purchase and return solutions.
• Provide technical product education and explain product value.
• Execute seamless omnichannel programs (buy online, pickup in store, ship from store).
• Move dynamically on the floor to engage guests and support store needs.
• Receive guest feedback and collaborate with leadership to improve experiences.
• Collaborate with team to ensure optimal guest experience and store operations.

Skills

Customer service

Product education

Guest experience

Teamwork

Communication

Job description

lululemon is seeking an Educator to deliver world-class guest experiences in our retail stores. You will educate guests on product benefits, engage with the community, and help ensure seamless omnichannel shopping experiences.

You will work with a team to uphold brand values, support store operations, and provide exceptional service in a fast-paced luxury environment. Must be flexible for evenings, weekends, and holidays.