Retail Educator: Elevate Guest Experience & Product Knowledge

lululemon; Mashpee (MA); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Extended health and dental benefits

Paid time off

Savings and retirement plan matching

Generous employee discount

Fitness & yoga classes

Parenthood top-up

Development course offerings

Mentorship programs

Job summary

lululemon is seeking an Educator to deliver world-class guest experiences in our Mashpee store. You will provide product education, help guests find the right items, and authentically reflect our community and culture.

This role requires flexible availability, strong communication, and the ability to move through the store to assist customers. We offer competitive pay, benefits, and growth within a people-first environment.

Qualifications

• Must be legally authorized to work in the country the store is located
• Willing to work a flexible schedule including evenings, weekends, and holidays
• Willing to work in an environment with bright lights and loud music
• Willing to move through a store for most of a shift to help guests and accomplish work

Responsibilities

• Interact with guests to ensure a great guest experience in a manner that values guests’ time.
• Assess guests’ needs to provide customized, effective purchase and return solutions and support.
• Provide technical product education by articulating the value and benefit of the product.
• Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs (e.g., buy online/pickup in store, phone sales, and ship from store options) according to company standards.
• Move dynamically on the floor to continuously engage with guests and attend to guest or store needs.
• Receive guest feedback and partner with store leadership to take appropriate action and “make it right” for guests.

Skills

Guest Experience

Inclusion & Diversity

Integrity/Honesty

Personal Responsibility

Self-Awareness

Collaboration and Teamwork

Enthusiasm

Education

High school diploma, GED, or equivalent

Job description

lululemon is seeking an Educator to deliver world-class guest experiences in our Mashpee store. You will provide product education, help guests find the right items, and authentically reflect our community and culture.

This role requires flexible availability, strong communication, and the ability to move through the store to assist customers. We offer competitive pay, benefits, and growth within a people-first environment.