Retail District Manager

Goodwill San Francisco Bay; San Francisco (CA); On-site; USD 150,000 - 190,000; Full time

Job summary

Goodwill San Francisco Bay is seeking an experienced Retail District Manager to oversee the operations of 10-14 store locations. You will lead a team of Store Managers and front-line staff, drive sales, and ensure strong customer service while maintaining brand standards across the district.

You will work closely with HR, Finance, and Operations to meet annual revenue targets and operating income, develop talent, and implement cost-effective strategies in a dynamic nonprofit environment.

Qualifications

• 3 years work experience in Retail Management within a multi-store organization.
• Experience developing and growing a retail store chain.
• Proficient in Microsoft Office Suite.

Responsibilities

• Oversee daily operations for multiple retail store locations.
• Lead district leaders and develop 10-14 Store Managers and 350-490 Team Members.
• Manage district revenue targets and operating income; oversee P&L.
• Collaborate with HR, Finance, and Operations to meet goals and standards.
• Ensure excellent customer service and brand integrity across stores.

Skills

Retail management

Leadership

Budgeting

P&L management

People management

Microsoft Office

Tools

Microsoft Office Suite

Job description

Responsible for the oversight, leadership and achievement of results for multiple Retail Store locations for Goodwill of the San Francisco Bay. Directs all aspects of daily operations; leading the team and driving the business. Provides strategic vision, leadership and general management skills for both short- and long-term success. Key responsibilities include store operations, financial management, human resources, control of inventory and training & development. Maintains control-related standards and procedures. Builds and retains motivated, high performing teams through effective leadership of line management.

Essential Duties and Responsibilities:

• Executes retail operations plan to achieve required targeted growth in daily, monthly, quarterly, and yearly goals for profit, revenue, and production for multiple Retail Store locations.
• Spends time in the stores with retail teams and customers to understand and identify business critical issues in order to ensure the alignment of tactics and strategies.
• Coordinates with Store Managers to define objectives and goals by constantly developing innovative and cost‑effective product generation; monitors product levels daily to achieve bottom line sales budget against targets.
• Works with Senior Retail Leadership to generate ideas about future retail activities to ensure a cutting‑edge strategy; maintains up‑to‑date knowledge of the market place, competitors and trends.
• Partners with Retail Leadership to facilitate the annual budget process.
• Partners with HR Department to ensure people management goals are achieved and issues are satisfactorily resolved.
• Ensures store locations deliver excellent customer service to donors and customers.
• Ensures store locations are clean, well‑kept, and reflect the Goodwill brand appropriately.
• Partners with community businesses and organizations to promote Goodwill’s mission.
• Serves as a Goodwill ambassador to the community.
• Ensures that store leadership is well‑trained and fulfill their duties and responsibilities.
• Coordinates efforts among locations to allocate donations, Team Members, and leadership to maximize area performance.
• Ensures the district complies with all policies and procedures relating to Security, Health and Safety; influences any changes necessary to meet statutory requirements, ensures minimum risk to Team Members and the business.
• Must have reliable transportation to visit each location regularly (at least once a week) to teach, train, and inspire.
• Partners with support areas (Asset Protection, Human Resources, Safety, Finance, Learning & Development, etc.) to further business goals and ensures compliance with applicable policies, procedures, and regulations.
• Leads the district in building a strong sales management culture; spends time coaching store leadership, identifies skills and opportunities for development; provides advice and guidance on issues. Identifies top talent through interviews and hiring to ensure the organizations capability to deliver on its goals.
• Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Store Managers.
• Ensures that store leadership effectively manages performance of Team Members.
• Responsible for meeting or exceeding district revenue (approximately $30 Million/fiscal year) and meeting or exceeding operating income.
• Oversees the operation of 10-14 retail locations.
• Responsible for the management of production output approximately 5.6- 7.8 million in production dollars monthly. Monitors production performance daily, weekly, monthly.
• Maintains production metrics by location. (IPG, Sell thru, price average, etc.)
• Provides feedback to production summaries nightly. (after normal business hours)
• Conducts store audit “visit form” with each store visit and communicates this daily.
• Writes weekly reflection and recap to include where the week was spent, areas of opportunity, and how they are working to impact stores. Also, to include what they are working on for personal development.
• Coordinates and facilitates monthly Store Manager meetings, follows up on store specific monthly meetings.
• Leads and develops 10-14 Store Managers.
• Indirectly leads and develops 20-28 Assistant Store Managers, 10-14 Customer Service Managers, and 350-490 Team Members.
• Monitors Safety and Asset Protection audits, addresses opportunities with store leaders. Works with Safety and Asset Protection to resolve Team Member cases and escalations.
• Partners with Recruiting on store needs (both management and front‑line). Conducts interviews and onboarding.
• Handles escalated customer care concerns and works with the customer to resolve their issues, communicates with customer care on resolutions.
• Works with facilities on work order escalations, monitors work order needs per location, checks overall facilities needs during store visits. Ensures Goodwill brand from facilities standpoint while conducting store visits.
• Checks overall marketing needs per location, also checks for proper signage throughout locations and submits signage requests as needed.
• Reviews and manages P&L, spending, order approvals, concur approvals. Works with finance on P&L questions, discrepancies, and approves leader incentives.
• Monitors new good sales, orders goods, completes cycle counts and monthly new goods inventory.
• Sits on various committees as assigned.
• Writes truck “loops” routes nightly for their district (363 days per year. To include days off unless assigned to a peer during sick time/ vacation.)
• Coordinates with transportation on escalated needs regarding trailer swaps, compactor swaps, empties, and product requested.
• Follows up with Quarterly weight test audits.
• Prepares for store tours, job shadows, “work in retail” assignments. Helps with grand openings, various 1:1 tours, and shadows to understand retail setting.
• Expected to be in the field working alongside their teams conducting store visits from 8-5pm. Given one ½ day for administrative work, all remaining administrative work is expected to occur before or after normal scheduled hours.
• Works one closing shift and one Saturday shift monthly.
• Maintains regular and consistent in‑person attendance.
• Plays critical role in driving company culture change efforts and change management processes.
• Performs other related duties, as assigned.

Minimum Qualifications (Education, Experience, Skills):

• 3 years work experience in Retail Management within a multiple store organization and Retail Buying, preferably thrift, or any combination of education and experience which would provide the necessary knowledge, skills and abilities to meet the minimum qualifications to perform the essential functions of this position.
• Must have experience in development and growth of a retail store chain.
• 3 years of experience with Retail Inventory POS Computer System preferred.
• 5 years of supervisory experience as well as developing and managing business operations preferred.
• Proficient in Microsoft Office Suite.
• Valid drivers’ license and clean MVR.
• Ability to pass a background check, where applicable for position.
• Ability to speak and read English proficiently.

Reasonable Accommodation Statement:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.