Retail District Director

Cincinnatigoodwill; Cincinnati (OH); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Life Insurance

Paid Vacation and Sick

Paid Holidays

403(b) with company match

Employee Assistance Program

Store discounts

Job summary

Ohio Valley Goodwill Industries in Cincinnati is seeking a District Director to lead multiple stores, drive profitability, and uphold our mission. You will mentor store managers, manage budgets, and ensure operational excellence across the district.

This role requires strategic planning, strong customer service, and the ability to collaborate with cross-functional teams. Availability for after-hours and weekend needs is expected to address urgent matters and maintain brand standards.

Qualifications

• Bachelor’s Degree preferred.
• At least five years multi-unit retail management experience with full profit and loss responsibility.
• Self-starter who is highly engaged, organized, goal focused and strategic in planning priorities.
• Understanding of both front of house and back of house operations.
• Valid driver’s license and ability to travel for work.
• Proficiency with MS applications (Outlook, Excel, Word, PowerPoint) and POS systems.
• Experience developing top performers and teams.
• Excellent customer service and employee relations skills.
• Ability to work with staff at all levels and adapt to change.
• At least two years of experience developing and managing budgets.

Responsibilities

• Oversee district retail operations and ensure budget and sales goals are achieved.
• Train and cultivate strong store managers and teams.
• Protect brand and extend culture and values across stores in the district.
• Develop and implement strategies, staffing and procedures to optimize donations and maximize sales.
• Deliver key performance indicators across stores: sizing, service, contributions, and online sales.
• Coach and develop leaders through mentoring and accountability.
• Drive morale through rewards and recognition; maintain scheduling, visuals, and inventory.
• Ensure a safe, compliant environment and maintain safety culture.

Skills

Leadership

Customer service

Strategic planning

Budget management

MS Office proficiency

Education

Bachelor’s Degree preferred

Tools

MS Office (Outlook, Excel, Word, PowerPoint)

Job description

Ohio Valley Goodwill Industries is a 107-year-old mission driven social enterprise serving southwest Ohio, Northern Kentucky and Southeast Indiana. Utilizing our retail store network, we generate sales revenue to support thousands of individuals with disabilities and homeless local veterans. Sales from our stores fund employment, training, education and a myriad of other programs and services to members of our community.

The District Director is the key liaison between Goodwill’s headquarters and their assigned district. They manage operational practices, ensure budget and sales goals are achieved, and train and cultivate strong teams. District Directors are expected to guarantee that company practices and policies are understood at all stores within their district. The goal of a District Director is to motivate and direct the activities of managers who run the stores they are responsible for. They are accountable for all phases of assigned district operations. They are responsible for protecting the brand and ensuring that organizational culture and values are extended to retail stores and throughout their area of influence and responsibility

Required Skills & Qualifications

• Bachelor’s Degree preferred.
• At least five years multi-unit retail management experience with full profit and loss responsibility.
• Self-starter who is highly engaged, organized, goal focused and strategic in planning their daily, weekly, monthly and annual priorities.
• Understanding of both front of house and back of house operations.
• Valid driver’s license, good driving record, liability insurance, vehicle in good working condition to travel on work related business.
• Intermediate proficiency with MS applications (Outlook, Excel, Word, PowerPoint) and other computer software (Internet, POS Systems, etc.).
• Demonstrated success in developing successful top performers, store leaders and teams.
• Excellent customer service and employee relations skills.
• Ability to work with staff at all levels.
• Ability to adapt to change and assume added responsibilities.
• At least two years of experience developing and managing budgets.
• Develops and implements strategies, action plans, staffing and procedures to optimize processing of donations and maximize sales.
• Responsible for delivering key performance indicators at assigned stores: sizing, customer service, controllable contributions, sales, online sales and retention.
• Coaches and develops store leaders through effective mentoring.
• Coaches, trains and holds retail teams accountable for performance standards and consistent execution of work processes.
• Drives employee morale through rewards and recognition.
• Inspire the team and hold accountable for store operations, scheduling, store visual presentation and inventory levels to meet retail sales goals.
• Ensures a safe, accident-free environment for all customers and employees and maintains compliance with established procedures and protocols.
• Develops and maintains a safety culture through awareness and observation, trains and educates employees on safety requirements, and reports all potential hazards and accidents.
• Develops a talent bench within their respective district.
• Develops effective working partnerships with all support partners including but not limited to Human Resources, Loss Prevention and Finance.
• Analyzes reports, conducts site visits, reviews customer/donor input to develop sales plans that maximize stores performance.
• Collaborates with senior leaders in strategic planning to develop annual budgets.
• Monitors all expenses to ensure adherence to allocated budget.
• Ensures proper merchandising and organization by adhering to all merchandising standards.
• Assists in creating standard operating procedures that govern retail/donation environment and effectively delegates and follows up on implementation of those procedures.
• Ensures production disciplines are in place and productivity expectations are met to maximizes revenue by optimizing productivity.
• Collaborates with senior leaders to establish standards for organization and visual appearance, design store layout, maintain inventory, fixturing, and displays. Maximizes the amount of product on floor to achieve budget expectations.
• Serves as main point of contact for customer service issues in the district. Responds promptly and effectively to all customer inquiries.
• Establishes a network and develops relationships in surrounding communities and participates in events to increase awareness and drive donations.
• Other duties as assigned.

Supervisory Responsibility

This position has supervisory responsibilities overall retail members in assigned district

Availability for After-Hours and Weekend Urgent Needs: The role requires flexibility to be available as needed during evenings, weekends, or other non-standard hours to address urgent matters or critical business needs. This includes providing timely responses and support when necessary.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• While performing the duties of this job, the employee is frequently required to walk; balance; stoop, kneel, crouch, and talk or hear.
• The ability to cope with and tolerate moderate levels of stress is also a necessity. Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus
• Ability to use hands and fingers to operate a telephone and keyboard.
• Must be able to lift and carry up to 15 pounds on a regular basis with or without reasonable accommodation.

We offer competitive pay and benefits including:

• Medical, Dental, Vision Insurance
• Life Insurance, Short Term Disability, Long Term Disability
• Paid Vacation and Sick
• Paid Holidays
• 403(b) with company match
• Employee Assistance Program
• Discounts when shopping at our stores

***Great People Know Great People!***

Internal employees can earn a $300 referral bonus by referring a candidate who is hired and completes 90 days of employment. To ensure you receive credit for your referral, please have the candidate include your full name on their application. Start referring today!