Retail General Manager at Lebanon

Cincinnatigoodwill; Lebanon (OH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Life Insurance

Short/Long Term Disability

Paid Vacation and Sick

Paid Holidays

403(b) with company match

Employee Assistance Program

Job summary

Ohio Valley Goodwill Industries in Ohio is seeking a Retail General Manager to oversee daily store operations, production, and the retail floor. The role includes budgeting, inventory control, merchandising, and staff development, with accountability for performance and ensuring excellent customer service.

The GM will lead a team, coordinate donations, manage scheduling, and drive profitability while maintaining safety and compliance across locations.

Qualifications

• High school diploma or equivalent is required; some college preferred.
• Two to three years of retail progressive management experience supervising multiple departments/staff.
• Minimum of five years’ experience in retail or related industry.
• Experience selecting, assessing, coaching, and developing associates, preferably in retail.
• Full Profit & Loss ownership.
• Proficiency in setting and managing store staff schedules.
• Ability to communicate effectively in English, both orally and in writing.
• Strong math and computer skills.
• Broad knowledge of thrift and resale industry with strong customer service and interpersonal skills.
• Ability to perform functions performed by direct reports and complete paperwork promptly.

Responsibilities

• Oversee daily retail store operations, including opening/closing procedures.
• Oversee production levels and merchandise quality on the sales floor to maximize revenue.
• Manage inventory levels across all merchandise lines.
• Monitor donations flow, ensuring compliance with standards, security, and state laws.
• Maintain staffing levels and manage payroll per Goodwill policies.
• Oversee volunteers and temporary labor as needed.
• Prepare reporting such as surveys, production and sales reports.
• Review P&L statements and adjust operations accordingly.
• Ensure daily banking requirements are met and staff schedules are aligned with store needs.
• Manage time and attendance through the timekeeping program and meet payroll deadlines.
• Communicate effectively with divisions and other stores; resolve customer issues.
• Create an atmosphere of exceptional customer service for internal and external customers.
• Comply with organizational policies and reduce store turnover through training and motivation.
• Other duties as assigned.

Skills

Retail management

Customer service

P&L ownership

Staff scheduling

Budgeting

Inventory control

Merchandising

Communication (English)

Safety and compliance

Team leadership

Problem solving

Education

High school diploma or equivalent

Some college preferred

Job description

Ohio Valley Goodwill Industries, founded in 1916, is one of the largest providers of rehabilitation services in the State of Ohio. Utilizing our retail store network, we generate sales revenue to support thousands of individuals with disabilities and homeless local veterans.

The Retail General Manager (GM) is responsible for managing daily operations of the retail store including both the production activities and the retail selling floor. This includes customer service, stocking, merchandising, inventory control, budgeting, and record keeping. Also included is the overall production efficiency, housekeeping standards, safety standards, loss prevention, and coordination of merchandise flow. The GM is responsible for clearly defining roles, responsibilities and requirements for their direct reports and hold each accountable by setting specific performance expectations, providing necessary training, and giving consistent feedback.

Required Skills & Qualifications

• High school diploma or equivalent, some college preferred.
• Two to three years of previous retail progressive management experience supervising several departments and/or staff of 15 or more employees.
• Minimum of five (5) years’ experience in retail or equivalent industry.
• Experience selecting, assessing, coaching, and developing associates, preferably in a retail environment.
• Full Profit + Loss ownership.
• Proficiency in setting and managing schedules for store staff.
• Ability to communicate effectively in English, both orally and in writing.
• Math and computer skills required.
• Broad knowledge of the thrift and resale industry and ability to react to competitively.
• Highly developed sense of customer service and interpersonal skills including high integrity, respect for all individuals (customers, vendors, and employees), strong critical and analytical thinking skills, and appreciation of diversity.
• Ability to perform the same functions that direct reports perform.
• Ability to complete necessary paperwork and reports in a timely and efficient manner.
• Ability to exercise good judgment in handling day-to-day situations.
• Ability to work a flexible schedule to include opening and closing shifts and extended hours during peak business.
• May be required to work at other locations.

Supervisory Responsibility

This position has supervisory responsibilities over the retail staff including the Retail Assistant Manager, Retail Supervisor, Merchandise Processors & Sales Associates.

Role and Responsibilities

• Responsible for the overall operation of the retail store, including store opening and closing procedures.
• Oversee all production levels, and quality of merchandise to the sales floor to optimize revenue generation.
• Manage inventory levels of all merchandise lines.
• Monitor and ensure a smooth and effective flow of donations adhering to all published standards, security, safety, and State laws.
• Maintain staffing levels while attaining budgeted payroll This includes employment hiring, training and managing store employees in accordance with Goodwill policies.
• Oversee volunteers and/or temporary labor working in store as needed.
• Perform all requested reporting requirements on a timely basis including but not limited to surveys, production reports and sales reports.
• Review and analyze profit and loss statements and adjust store operations according to data.
• Ensure that daily banking requirements are met.
• Set and manage schedules for store staff so that the store needs are always met.
• Manage time and attendance through the Company timekeeping program and submit payroll according to established deadlines.
• Maintain effective email, phone, and face to face communication with all divisions and other stores.
• Create an atmosphere of ongoing exceptional customer service for both internal and external customers. Serves as point of resolution for customer complaints and grievances.
• Comply with and enforce organizational policies and standards.
• Strives to reduce store turnover, through proper training, selection, and motivation of store team.
• Other duties as assigned.

Physical Requirements

• Ability to work in both a climate controlled and non-climate controlled environment.
• Ability to perform continuous walking, stooping, standing, bending, lifting, kneeling, and climbing for prolonged periods of time (up to 7 hours- per 8-hour shift).
• Ability to lift and carry 35 pounds with or without a reasonable accommodation.
• Moderate noise (i.e., business office with computers, phone, and printers, light traffic).
• Ability to work in a confined area.
• Ability to perform computer based work frequently.

We offer competitive pay and benefits including:

• Medical, Dental, Vision Insurance
• Life Insurance, Short Term Disability, Long Term Disability
• Paid Vacation and Sick
• Paid Holidays
• 403(b) with company match
• Employee Assistance Program

EEO Employer/Vet/Disabled