Retail General Manager at Oakley

Cincinnatigoodwill; Cincinnati (OH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Short-term Disability

Long-term Disability

Paid Vacation

Paid Holidays

403(b) Plan

Employee Assistance Program

Job summary

Ohio Valley Goodwill Industries in Cincinnati seeks a results-driven Retail General Manager to run daily store operations, including production, the selling floor, customer service, inventory and budgeting.

You will define roles, manage staff of 15+ employees, ensure safety and loss prevention, and drive revenue through effective merchandising and donations flow.

The role requires strong leadership, English communication, and a dedication to service. Competitive pay and benefits are provided.

Qualifications

• High school diploma or equivalent; some college preferred.
• 2–3 years of progressive retail management experience supervising multiple departments and staff.
• 5+ years in retail or equivalent industry.
• Experience coaching and developing associates in a retail environment.
• Full Profit & Loss ownership.
• Ability to set and manage staff schedules.
• Strong English communication (oral and written).
• Math and computer skills required.
• Knowledge of thrift and resale industry and competitive awareness.
• Customer service oriented with integrity and interpersonal skills.
• Ability to perform the same functions as direct reports.
• Ability to complete paperwork and reports promptly.
• Good judgment for day-to-day operations.
• Flexible schedule including opening/closing shifts and peak hours.
• May work at other locations.

Responsibilities

• Oversee overall retail store operation including opening/closing procedures.
• Supervise production levels and merchandise quality on the floor to maximize revenue.
• Manage inventory levels across merchandise lines.
• Ensure smooth flow of donations with safety and state law compliance.
• Maintain staffing and payroll in line with budgets; hire/train/manage staff in Goodwill policy.
• Oversee volunteers/temporary staff as needed.
• Submit reports such as surveys, production and sales on a timely basis.
• Review P&L statements and adjust operations accordingly.
• Ensure daily banking is completed.
• Schedule staff to meet store needs.
• Track time and attendance and submit payroll on time.
• Maintain effective communication with divisions/stores.
• Deliver exceptional customer service; resolve complaints.

Skills

Retail management

Staff supervision

Budgeting

Scheduling

Customer service

English communication

P&L ownership

Merchandising

Inventory control

Problem solving

Education

High school diploma

Some college preferred

Job description

Ohio Valley Goodwill Industries, founded in 1916, is one of the largest providers of rehabilitation services in the State of Ohio. Utilizing our retail store network, we generate sales revenue to support thousands of individuals with disabilities and homeless local veterans.

The Retail General Manager (GM) is responsible for managing daily operations of the retail store including both the production activities and the retail selling floor. This includes customer service, stocking, merchandising, inventory control, budgeting, and record keeping. Also included is the overall production efficiency, housekeeping standards, safety standards, loss prevention, and coordination of merchandise flow. The GM is responsible for clearly defining roles, responsibilities and requirements for their direct reports and hold each accountable by setting specific performance expectations, providing necessary training, and giving consistent feedback.

Required Skills & Qualifications

• High school diploma or equivalent, some college preferred.
• Two to three years of previous retail progressive management experience supervising several departments and/or staff of 15 or more employees.
• Minimum of five (5) years’ experience in retail or equivalent industry.
• Experience selecting, assessing, coaching, and developing associates, preferably in a retail environment.
• Full Profit + Loss ownership.
• Proficiency in setting and managing schedules for store staff.
• Ability to communicate effectively in English, both orally and in writing.
• Math and computer skills required.
• Broad knowledge of the thrift and resale industry and ability to react to competitively.
• Highly developed sense of customer service and interpersonal skills including high integrity, respect for all individuals (customers, vendors, and employees), strong critical and analytical thinking skills, and appreciation of diversity.
• Ability to perform the same functions that direct reports perform.
• Ability to complete necessary paperwork and reports in a timely and efficient manner.
• Ability to exercise good judgment in handling day-to day situations.
• Ability to work a flexible schedule to include opening and closing shifts and extended hours during peak business.
• May be required to work at other locations.

Supervisory Responsibility

This position has supervisory responsibilities over the retail staff including the Retail Assistant Manager, Retail Supervisor, Merchandise Processors & Sales Associates.

Role and Responsibilities

• Responsible for the overall operation of the retail store, including store opening and closing procedures.
• Oversee all production levels, and quality of merchandise to the sales floor to optimize revenue generation.
• Manage inventory levels of all merchandise lines.
• Monitor and ensure a smooth and effective flow of donations adhering to all published standards, security, safety, and State laws.
• Maintain staffing levels while attaining budgeted payroll This includes employment hiring, training and managing store employees in accordance with Goodwill policies.
• Oversee volunteers and/or temporary labor working in store as needed.
• Perform all requested reporting requirements on a timely basis including but not limited to surveys, production reports and sales reports.
• Review and analyze profit and loss statements and adjust store operations according to data.
• Ensure that daily banking requirements are met.
• Set and manage schedules for store staff so that the store needs are always met.
• Manage time and attendance through the Company timekeeping program and submit payroll according to established deadlines.
• Maintain effective email, phone, and face to face communication with all divisions and other stores.
• Create an atmosphere of ongoing exceptional customer service for both internal and external customers. Serves as point of resolution for customer complaints and grievances.
• Comply with and enforce organizational policies and standards.
• Strives to reduce store turnover, through proper training, selection, and motivation of store team.
• Other duties as assigned.

Physical Requirements

• Ability to work in both a climate controlled and non-climate controlled environment.
• Ability to perform continuous walking, stooping, standing, bending, lifting, kneeling, and climbing for prolonged periods of time (up to 7 hours- per 8-hour shift).
• Ability to lift and carry 35 pounds with or without a reasonable accommodation.
• Moderate noise (i.e., business office with computers, phone, and printers, light traffic).
• Ability to work in a confined area.
• Ability to perform computer based work frequently.

We offer competitive pay and benefits including:

• Medical, Dental, Vision Insurance
• Life Insurance, Short Term Disability, Long Term Disability
• Paid Vacation and Sick
• Paid Holidays
• 403(b) with company match
• Employee Assistance Program

Internal Referral Program

Internal employees can earn a $300 referral bonus by referring a candidate who is hired and completes 90 days of employment. To ensure you receive credit for your referral, please have the candidate include your full name on their application.

EEO Employer/Vet/Disabled