Retail General Manager at Oakley

Cincinnati Goodwill; Cincinnati (OH); Hybrid; USD 65.000 - 90.000; Vollzeit

Benefits dieser Stelle

Medical, Dental, Vision Insurance

Life Insurance

Paid Vacation and Sick

Paid Holidays

403(b) with company match

Employee Assistance Program

Zusammenfassung

Ohio Valley Goodwill Industries is seeking a Retail General Manager to oversee daily store operations, production levels, and the sales floor, ensuring top customer service, merchandising, and inventory control. The role leads scheduling, budgeting, reporting, and safety compliance while driving efficiency and store profitability.

The GM will manage staff and volunteers, coordinate across divisions, and may work at other locations as needed, maintaining strong communication and adherence to

Qualifikationen

• High school diploma or equivalent; some college preferred.
• 5+ years retail experience; progressive management and supervising 15+ staff.
• Experience selecting, coaching and developing associates.
• P&L ownership.
• Ability to schedule store staff.
• Strong English communication; both written and oral.
• Strong math and computer skills.
• Broad knowledge of thrift and resale industry.
• Excellent customer service and interpersonal skills.
• Ability to perform the same functions as direct reports.
• Ability to complete paperwork and reports.
• Good judgment and decision making.
• Flexible schedule including opening/closing and peak hours.
• Willingness to work at other locations.

Aufgaben

• Oversee overall operation of the retail store including opening/closing procedures.
• Manage production levels and merchandise quality for revenue optimization.
• Manage inventory levels across merchandise lines.
• Ensure proper donations flow while adhering to safety and state laws.
• Maintain staffing levels and payroll per Goodwill policies.
• Oversee volunteers and temporary staff as needed.
• Submit reports such as surveys, production and sales reports.
• Review profit and loss statements and adjust operations.
• Ensure daily banking requirements are met.
• Set and manage staff schedules to meet store needs.
• Track time and attendance and payroll deadlines.
• Maintain communication with all divisions and stores.
• Deliver exceptional customer service and resolve complaints.
• Enforce organizational policies.
• Aim to reduce turnover through training and motivation.
• Other duties as assigned.

Kenntnisse

Retail management

People management

P&L ownership

Staff scheduling

English communication

Math skills

Computer skills

Retail knowledge

Customer service

Hands-on management

Reporting

Decision making

Flexibility

Travel/locations

Ausbildung

High school diploma or equivalent

Some college preferred

Jobbeschreibung

Ohio Valley Goodwill Industries, founded in 1916, is one of the largest providers of rehabilitation services in the State of Ohio. Utilizing our retail store network, we generate sales revenue to support thousands of individuals with disabilities and homeless local veterans.

The Retail General Manager (GM) is responsible for managing daily operations of the retail store including both the production activities and the retail selling floor. This includes customer service, stocking, merchandising, inventory control, budgeting, and record keeping. Also included is the overall production efficiency, housekeeping standards, safety standards, loss prevention, and coordination of merchandise flow. The GM is responsible for clearly defining roles, responsibilities and requirements for their direct reports and hold each accountable by setting specific performance expectations, providing necessary training, and giving consistent feedback.

Required Skills & Qualifications

• High school diploma or equivalent, some college preferred.
• Two to three years of previous retail progressive management experience supervising several departments and/or staff of 15 or more employees.
• Minimum of five (5) years’ experience in retail or equivalent industry.
• Experience selecting, assessing, coaching, and developing associates, preferably in a retail environment.
• Full Profit + Loss ownership.
• Proficiency in setting and managing schedules for store staff.
• Ability to communicate effectively in English, both orally and in writing.
• Math and computer skills required.
• Broad knowledge of the thrift and resale industry and ability to react to competitively.
• Highly developed sense of customer service and interpersonal skills including high integrity, respect for all individuals (customers, vendors, and employees), strong critical and analytical thinking skills, and appreciation of diversity.
• Ability to perform the same functions that direct reports perform.
• Ability to complete necessary paperwork and reports in a timely and efficient manner.
• Ability to exercise good judgment in handling day-to day situations.
• Ability to work a flexible schedule to include opening and closing shifts and extended hours during peak business.
• May be required to work at other locations.

Supervisory Responsibility

This position has supervisory responsibilities over the retail staff including the Retail Assistant Manager, Retail Supervisor, Merchandise Processors & Sales Associates.

Role and Responsibilities

• Responsible for the overall operation of the retail store, including store opening and closing procedures.
• Oversee all production levels, and quality of merchandise to the sales floor to optimize revenue generation.
• Manage inventory levels of all merchandise lines.
• Monitor and ensure a smooth and effective flow of donations adhering to all published standards, security, safety, and State laws.
• Maintain staffing levels while attaining budgeted payroll This includes employment hiring, training and managing store employees in accordance with Goodwill policies.
• Oversee volunteers and/or temporary labor working in store as needed.
• Perform all requested reporting requirements on a timely basis including but not limited to surveys, production reports and sales reports.
• Review and analyze profit and loss statements and adjust store operations according to data.
• Ensure that daily banking requirements are met.
• Set and manage schedules for store staff so that the store needs are always met.
• Manage time and attendance through the Company timekeeping program and submit payroll according to established deadlines.
• Maintain effective email, phone, and face to face communication with all divisions and other stores.
• Create an atmosphere of ongoing exceptional customer service for both internal and external customers. Serves as point of resolution for customer complaints and grievances.
• Comply with and enforce organizational policies and standards.
• Strives to reduce store turnover, through proper training, selection, and motivation of store team.
• Other duties as assigned.

Physical Requirements

• Ability to work in both a climate controlled and non-climate controlled environment.
• Ability to perform continuous walking, stooping, standing, bending, lifting, kneeling, and climbing for prolonged periods of time (up to 7 hours- per 8-hour shift).
• Ability to lift and carry 35 pounds with or without a reasonable accommodation.
• Moderate noise (i.e., business office with computers, phone, and printers, light traffic).
• Ability to work in a confined area.
• Ability to perform computer based work frequently.

We offer competitive pay and benefits including:

• Medical, Dental, Vision Insurance
• Life Insurance, Short Term Disability, Long Term Disability
• Paid Vacation and Sick
• Paid Holidays
• 403(b) with company match
• Employee Assistance Program

Internal Referral Program

Internal employees can earn a $300 referral bonus by referring a candidate who is hired and completes 90 days of employment. To ensure you receive credit for your referral, please have the candidate include your full name on their application.

EEO Employer/Vet/Disabled