Retail Department Manager — Lead Operations & Team Growth

The Restaurant Store; Bensalem Township (Bucks County); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical

Vision

Dental

PTO

Paid Maternity Leave

Paid Parental Leave

Life Insurance

Disability

Dependent Care FSA

401(k) matching

Employee Assistance Program

Wellness Incentives

Company Discounts

AT&T & Verizon Discount

Bonus Opportunities

Accident Insurance

Critical Illness Insurance

Adoption Assistance

Job summary

The Restaurant Store is seeking a Department Manager to support daily retail operations in a ~30,000 sq.ft. warehouse/retail setting. You will work under the Branch Manager to drive sales, staffing, inventory control, and customer relations.

Key responsibilities include leading 15–25 team members, ensuring compliance with company standards, and developing a high‑performing team through DISC profiling and strong communication. Prior retail or supply chain experience is required.

Qualifications

• Minimum of 2 years of relevant experience in retail and/or supply chain management overseeing site operations and sales.
• This role does not require a degree.
• Strong verbal and written communication skills.
• Ability to manage multiple assignments and deadlines in a fast-paced environment.
• Customer service-oriented attitude with a demonstrated desire to exceed expectations.

Responsibilities

• Support the management of a ~30,000sq.ft. warehouse / retail operation in business-to-business sales environment and lead operations in absence of the Branch Manager
• Maintain a detailed and comprehensive understanding of the location’s daily functions and operational needs; manage customer sales issues and assist Branch Manager with scheduling needs
• Develop and train 15-25 team members to ensure consistent processes and procedures while role modeling our Company values
• Understand and utilize a deep understanding of DISC profiling to build a cohesive and high-performing team
• Maintain accurate inventory control and ensure that products or services comply with regulatory and quality standards
• Support department managers at the location with daily operations (inventory, merchandising, sales)
• Ensure that Company standards and procedures are followed, including management of escalated customer and/or employee complaints, incident reports, and legal actions
• Support Membership and Gold Membership growth year over year within the local market
• Support the growth and utilization of TRS.com across our customer base
• Manage the overall safety and maintenance needs of the building and equipment

Job description

The Restaurant Store is seeking a Department Manager to support daily retail operations in a ~30,000 sq.ft. warehouse/retail setting. You will work under the Branch Manager to drive sales, staffing, inventory control, and customer relations.

Key responsibilities include leading 15–25 team members, ensuring compliance with company standards, and developing a high‑performing team through DISC profiling and strong communication. Prior retail or supply chain experience is required.