Retail Department Manager: Elevate Sales & Customer Experience

Inter IKEA Systems B.V.; Oak Creek (WI); On-site; USD 63,000 - 91,000; Full time

Benefits offered by this job

Generous paid time off

Co-worker discount

Dental and vision plans

Medical and Rx plans

Job summary

IKEA in Oak Creek, Wisconsin seeks a Retail Department Manager to optimize the shopping experience, secure satisfied customers, and drive sales. You will manage core area merchandising, staff onboarding, and cross-functional collaboration with partners to meet department goals.

This role requires 5 years of retail leadership, a customer-focused mindset, and strong vendor relations. You will lead a diverse team in a fast-paced environment, uphold IKEA values, and ensure availability of products

Qualifications

• 5 years of experience managing, leading, and coaching teams.
• Experience working in a retail, customer-oriented business.
• Experience with active selling, based on understanding customer needs.
• Experience in vendor relationship management.

Responsibilities

• Maximize sales and profitability in core area by prioritizing top-selling products and managing stock.
• Oversee selection, onboarding, and development of co-workers with succession plans.
• Manage resource planning, co-worker relations, and performance, delegating duties.
• Maintain well-stocked, organized core area shops showing IKEA range.
• Collaborate with matrix partners to optimize sales and department goals.
• Implement and communicate the department's Home Furnishing Business action plan.
• Ensure team knowledge of products and IKEA services to deliver excellent shopping experiences.
• Monitor the competition and share insights with the Service Office.
• Contribute to IKEA culture embracing diversity.
• Core business areas include Living Rooms, Bedrooms, Kitchens & Activities.

Skills

Team leadership

Retail experience

Active selling

Vendor management

Job description

IKEA in Oak Creek, Wisconsin seeks a Retail Department Manager to optimize the shopping experience, secure satisfied customers, and drive sales. You will manage core area merchandising, staff onboarding, and cross-functional collaboration with partners to meet department goals.

This role requires 5 years of retail leadership, a customer-focused mindset, and strong vendor relations. You will lead a diverse team in a fast-paced environment, uphold IKEA values, and ensure availability of products