Retail Department Lead — Customer-First & Growth Path

The Kroger Co.; Gresham (OR); Presencial; USD 42.000 - 66.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Healthcare coverage

Paid time off

Counseling and financial coaching

Employee discounts

Tuition reimbursement

Career development

Descripción de la vacante

The Kroger Co. – Fred Meyer is seeking a capable Retail Operations Lead to assist with department management, maximize financial opportunities, and cover leadership gaps when senior managers are unavailable.

The role supports core company values of respect, integrity, and safety while guiding associates in daily store operations. Based in Oregon, the position emphasizes customer service, sales goals, and adherence to labor agreements.

Formación

• BA/BS in business or related field plus six months Fred Meyer experience and one year related retail experience.
• Minimum 18 years of age.
• Ability to pass drug test.
• Ability to work in a fast-paced environment.
• Ability to work weekends on a regular basis, work any shift and work overtime as needed.
• Ability to travel independently on a rare basis.
• Maintain confidentiality.
• Accuracy/attention to detail.
• Ability to organize/prioritize tasks/projects.
• Familiarity with industry/technical terms and processes.
• Ability to continue education, as necessary.

Responsabilidades

• Model 'Customer 1st' behavior; deliver and encourage other associates to deliver excellent customer service
• Teach and demonstrate selling skills
• Complete customer incident and associate injury reports
• Communicate daily tours, sales, and goals to staff
• Understand and follow labor agreements, when applicable
• Promote and follow Company initiatives
• Verify recovery and store conditions
• Process special orders
• Maintain stockroom fixture bay and review bay dating
• Verify all read and signs are completed
• Train associates and follow up on training needs
• Process salvage, returns, call backs, recalls, and review write offs
• Review supply needs and recap to File Maintenance Clerk
• Verify accuracy of Toy & Variety consolidation orders
• Must be able to perform the essential functions of this position with or without reasonable accommodation

Conocimientos

Customer service

Attention to detail

Time management

Communication skills

Teamwork

Discretion/Confidentiality

Educación

BA/BS in business or related field

Herramientas

Returns Management System

Company email

Descripción del empleo

The Kroger Co. – Fred Meyer is seeking a capable Retail Operations Lead to assist with department management, maximize financial opportunities, and cover leadership gaps when senior managers are unavailable.

The role supports core company values of respect, integrity, and safety while guiding associates in daily store operations. Based in Oregon, the position emphasizes customer service, sales goals, and adherence to labor agreements.