Retail Department Lead — Commission + Growth Path

Von Maur, Inc.; Johnson Creek (WI); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Competitive wages

Commission incentive

Merchandise discount

Comprehensive benefits

401(k) retirement plan

No extended holiday hours

Promote from within

Job summary

Von Maur in Wisconsin seeks a Department Manager to lead a busy department, drive growth, and uphold our reputation for superior customer service. You will train and coach associates, develop relationships with customers, and coordinate merchandising to meet goals.

In this role you will guide day-to-day operations, monitor performance, provide feedback, and ensure coverage across day, evening, and weekend shifts.

Qualifications

• Experience leading a retail team.
• Proven ability to coach and develop associates.
• Strong customer service focus.
• Ability to meet and exceed sales goals.
• Merchandising knowledge and execution skills.

Responsibilities

• Motivate associates to deliver outstanding customer service – train, coach and lead by example
• Develop relationships to grow your department business
• Execute all duties of a sales associate and meet individual sales and account goals
• Assess associate performance to improve the quality of service the customer receives, increase sales, and meet department goals
• Provide feedback to associates on service, selling, and account statistics
• Develop and implement solutions to solve customer problems and department needs
• Be available to work a rotation of day, evening, and weekend shifts

Skills

Leadership

Sales coaching

Customer service

Merchandise knowledge

Team development

Job description

Von Maur in Wisconsin seeks a Department Manager to lead a busy department, drive growth, and uphold our reputation for superior customer service. You will train and coach associates, develop relationships with customers, and coordinate merchandising to meet goals.

In this role you will guide day-to-day operations, monitor performance, provide feedback, and ensure coverage across day, evening, and weekend shifts.