Retail Department Lead — Commission, Growth & Customer Excellence

Von Maur, Inc.; Town of Brooklyn (WI); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Commission incentive

Merchandise discount

Comprehensive benefits

401(k) retirement plan

Promote from within

Job summary

Von Maur, Inc. is seeking a Department Manager in Wisconsin to lead and develop a team dedicated to delivering exceptional customer service and driving department growth.

You will coach associates, build relationships, and execute store duties to meet sales targets. The role emphasizes merchandising excellence, customer problem resolution, and ongoing coaching to elevate the customer experience while supporting a strong team culture.

Responsibilities

• Motivate associates to deliver outstanding customer service – train, coach and lead by example
• Develop relationships to grow your department business
• Execute all duties of a sales associate and meet individual sales and account goals
• Assess associate performance to improve the quality of service the customer receives, increase sales, and meet department goals
• Provide feedback to associates on service, selling, and account statistics
• Develop and implement solutions to solve customer problems and department needs
• Be available to work a rotation of day, evening, and weekend shifts

Skills

Team leadership

Customer service

Relationship building

Coaching

Merchandising

Job description

Von Maur, Inc. is seeking a Department Manager in Wisconsin to lead and develop a team dedicated to delivering exceptional customer service and driving department growth.

You will coach associates, build relationships, and execute store duties to meet sales targets. The role emphasizes merchandising excellence, customer problem resolution, and ongoing coaching to elevate the customer experience while supporting a strong team culture.