Retail CX Lead: Train, Delight & Loyalty Programs

The TJX Companies, Inc.; Cranberry Township (Butler County); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Associate discount

Medical/dental/vision

401(k) with match

Job summary

The TJX Companies, Inc. is seeking a Front End Leader at TJ Maxx in Cranberry Township, PA to ensure an outstanding customer experience. You will guide a team of Associates on front-end operations, training them to promote loyalty programs and deliver courteous service.

Your role emphasizes engaging with customers, maintaining a clean, organized store, and supporting management with daily priorities. A flexible schedule and ability to train others are key to success.

Qualifications

• Experience in retail leadership roles.
• Strong merchandising knowledge and customer service focus.
• Ability to train and mentor Associates on front-end principles.

Responsibilities

• Promote an excellent customer experience and lead the front-of-store team.
• Model and reinforce company policies, procedures and loss prevention standards.
• Train and mentor Associates on front-end best practices and loyalty programs.
• Coordinate registers, coverage, and breaks to ensure smooth operations.
• Address customer concerns promptly to maintain a positive experience.
• Ensure tasks align with store plans and priorities; communicate progress to management.

Skills

Customer service

Communication

Multi-tasking

Team leadership

Training

Merchandising

Attention to detail

Job description

The TJX Companies, Inc. is seeking a Front End Leader at TJ Maxx in Cranberry Township, PA to ensure an outstanding customer experience. You will guide a team of Associates on front-end operations, training them to promote loyalty programs and deliver courteous service.

Your role emphasizes engaging with customers, maintaining a clean, organized store, and supporting management with daily priorities. A flexible schedule and ability to train others are key to success.