Retail Customer Service Team Member

Michaels Stores; Noblesville (IN); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a forward-thinking company as a Retail Customer Service Team Member, where your passion for helping customers will shine. In this role, you'll deliver exceptional service, assist customers in finding products, and ensure a smooth checkout experience. Engage with customers about rewards programs and contribute to maintaining a well-stocked store. Enjoy a dynamic work environment that values creativity and teamwork, with opportunities for growth and development. If you're ready to bring joy to customers and be part of a vibrant team, this is the perfect opportunity for you!

Qualifications

• Retail and/or customer service experience preferred.
• Ability to stand for long periods and move throughout the store.

Responsibilities

• Help customers shop and locate products, providing solutions.
• Ensure a fast and friendly checkout experience.

Skills

Customer Service

Cash Handling

Retail Experience

Problem Solving

Education

High School Diploma or Equivalent

Job description

Join to apply for the Retail Customer Service Team Member role at Michaels Stores.

Store - INDY-NOBLESVILLE, IN

Deliver friendly customer service, help customers shop our store, and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store, including maintaining store recovery standards to deliver our Brand Promises.

Responsibilities:

1. Help customers shop, locate products, and provide solutions
2. Provide a fast and friendly checkout experience; execute cash handling to standards
3. Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
4. Educate customers on the Voice of Customer (VOC) survey
5. Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
6. Participate in truck unload, stocking, and planogram (POGs) processes
7. Complete merchandise recovery and store maintenance to ensure a well-merchandised and in-stock store
8. Perform Store In Stock Optimization (SISO) and AD set duties as assigned
9. Support shrink and safety programs
10. Adhere to SOPs and company policies to ensure compliance
11. Interact respectfully and positively with others, promoting the organization’s values
12. Cross-train in Custom Framing selling and production

Preferred Knowledge/Skills/Abilities:

Other duties as assigned.

Experience:

• Retail and/or customer service experience preferred

Physical Requirements & Work Environment:

• Ability to stand for long periods
• Ability to move throughout the store, including bending, lifting, reaching, and stretching
• Work may include nights, weekends, and early mornings

Applicants in the U.S. must meet legal requirements and be at least 16 years old.

At Michaels, our purpose is to fuel the joy of creativity, operating over 1,300 stores across North America. We prioritize team member wellbeing with comprehensive benefits and are committed to inclusion and equal opportunity employment.