Retail- Customer Service Team Member

Michaels Stores; Cedar Falls (IA); On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player seeks a dynamic Retail Customer Service Team Member to join their Cedar Falls location. In this engaging role, you'll provide exceptional customer service, helping shoppers find what they need while ensuring a seamless checkout experience. Your contributions will include maintaining store standards and participating in various operational tasks. If you thrive in a fast-paced retail environment and enjoy interacting with customers, this opportunity is perfect for you. Join a company committed to inclusion and customer satisfaction, where your efforts will make a real difference.

Qualifications

• Experience in retail or customer service preferred.
• Ability to engage customers and provide solutions.

Responsibilities

• Deliver friendly customer service and assist customers in shopping.
• Ensure fast and friendly checkout experiences and maintain store standards.
• Participate in stocking, unloading, and store recovery tasks.

Skills

Customer Service

Cash Handling

Retail Experience

Communication Skills

Education

High School Diploma or equivalent

Job description

Join to apply for the Retail- Customer Service Team Member role at Michaels Stores

Store - CEDAR FALLS, IA

Deliver friendly customer service, help customers shop our store, and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.

1. Help customers shop, locate products, and provide them with solutions
2. Provide a fast and friendly checkout experience; execute cash handling to standards
3. Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
4. Educate customers on the Voice of Customer (VOC) survey
5. Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
6. Participate in the truck unload, stocking, and planogram (POGs) processes
7. Complete merchandise recovery and store maintenance to ensure a well-merchandised and in-stock store
8. Perform Store In Stock Optimization (SISO) and AD set duties as assigned
9. Support shrink and safety programs
10. Adhere to Standard Operating Procedures (SOPs) and company policies to ensure compliance with laws and standards
11. Interact respectfully with others, promote a positive image, and serve as a role model for team members
12. Cross train in Custom Framing selling and production

Preferred Knowledge/Skills/Abilities

Other duties as assigned

Experience

• Retail and/or customer service experience preferred

Physical Requirements & Work Environment

• Ability to stand for long periods, move throughout the store, and perform physical tasks such as lifting and reaching
• Work includes nights, weekends, early mornings, and outdoor activities as needed

Applicants must meet legal requirements and be at least 16 years old. Michaels is committed to inclusion and provides reasonable accommodations for individuals with disabilities. For assistance, contact Customer Care at 1-800-642-4235.