Retail customer service team member

Michaels Stores; Barboursville (WV); On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Retail Customer Service Team Member to enhance the shopping experience for customers. This role involves providing exceptional service, assisting with product location, and ensuring a smooth checkout process. Ideal candidates will have a passion for customer engagement and a commitment to maintaining store standards. Join a company that values creativity and inclusivity, offering a dynamic work environment with opportunities for growth. If you are ready to make a positive impact in a retail setting, this position is perfect for you!

Qualifications

• Retail and/or customer service experience preferred.
• Ability to remain standing for long periods of time.

Responsibilities

• Deliver friendly customer service and assist customers in locating products.
• Provide fast and friendly checkout experiences and handle cash.

Skills

Customer Service

Cash Handling

Retail Experience

Communication Skills

Education

High School Diploma

Job description

Join to apply for the Retail customer service team member role at Michaels Stores

Store - HUNTINGTON, WV

Deliver friendly customer service, help customers shop our store, and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.

1. Help customers shop, locate products, and provide them with solutions
2. Provide a fast and friendly checkout experience; execute cash handling to standards
3. Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
4. Educate customers on the Voice of Customer (VOC) survey
5. Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
6. Participate in the truck unload, stocking, and planogram (POGs) processes
7. Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
8. Perform Store In Stock Optimization (SISO) and AD set duties as assigned
9. Support shrink and safety programs
10. Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
11. Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
12. Cross trained in Custom Framing selling and production

Preferred Knowledge/Skills/Abilities

Other duties as assigned

Experience

• Retail and/or customer service experience preferred

Physical Requirements

• Ability to remain standing for long periods of time
• Ability to move throughout the store
• Regular bending, lifting, carrying, reaching, and stretching
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment
• If needed, contact your supervisor for reasonable accommodations to perform essential functions
• Work environment includes climate-controlled public areas, some outdoor work, and possibly non-climate-controlled stock rooms; work hours include nights, weekends, and early mornings

Legal Requirements

Applicants in the U.S. must satisfy federal, state, and local legal requirements. The role requires team members to be at least 16 years old.

About Michaels

Our purpose is to fuel the joy of creativity. We operate over 1,300 stores in North America and online. Michaels is committed to inclusion and providing reasonable accommodations for individuals with disabilities. For more info, visit Michaels.com and mikbenefits.com.