Retail Customer Service Team Member

Michaels Stores; Austin (TX); On-site; USD 25,000 - 35,000; Full time

Job summary

Michaels Stores is seeking a Retail Customer Service Team Member in Austin, Texas. This role involves delivering friendly customer service, assisting customers with their shopping needs, and ensuring a positive checkout experience. The position requires strong customer service skills and the ability to perform physical tasks in a dynamic retail environment.

Benefits

Health Insurance

Paid Time Off

Tuition Assistance

Employee Discounts

Qualifications

• Preferred retail and customer service experience.
• Ability to stand for long periods and perform physical tasks.

Responsibilities

• Help customers shop and locate products.
• Provide fast and friendly checkout service.
• Participate in truck unload and merchandise recovery.

Skills

Customer Service

Retail Experience

Job description

Join to apply for the Retail Customer Service Team Member role at Michaels Stores.

Store - AUS-LAKELINE, TX

Deliver friendly customer service, help customers shop our store, and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.

Responsibilities include:

1. Help customers shop, locate products, and provide solutions.
2. Provide a fast and friendly checkout; handle cash transactions according to standards.
3. Engage customers on Rewards program and Private Label Credit Cards; assist with enrollments.
4. Educate customers on the Voice of Customer (VOC) survey.
5. Assist with Omni channel processes like BOPIS and SFS.
6. Participate in truck unload, stocking, and planogram processes.
7. Complete merchandise recovery, returns, and store recovery to ensure a well-merchandised, in-stock store.
8. Perform Store In Stock Optimization (SISO) and AD set duties.
9. Support shrink and safety initiatives.
10. Follow SOPs and company policies to ensure compliance.
11. Interact respectfully with others, promote a positive image, and serve as a role model.
12. Cross-train in Custom Framing selling and production.

Preferred skills and experience:

• Retail and customer service experience preferred.

Physical requirements and work environment:

• Ability to stand for long periods, move throughout the store, and perform physical tasks like lifting and reaching.
• Work involves outdoor, climate-controlled, and possibly non-climate-controlled areas, including some night and weekend shifts.

Applicants must meet legal requirements and be at least 16 years old.

At Michaels, our purpose is to fuel the joy of creativity. We operate over 1,300 stores across North America and online. We value diversity and inclusion, offering benefits like health insurance, paid time off, tuition assistance, and discounts. For more information, visit michaels.com.

Michaels is an Equal Opportunity Employer committed to inclusion and reasonable accommodations for individuals with disabilities.