Retail Customer Service Team Member

Michaels; Kansas City (MO); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in the creative retail industry seeks enthusiastic Team Members for their Kansas City store. Responsibilities include providing excellent customer service, assisting shoppers, and maintaining store standards. Ideal candidates will have retail experience and strong abilities to engage with customers, ensuring a welcoming shopping environment.

Benefits

Health Insurance

Paid Time Off

Tuition Assistance

Employee Discounts

Qualifications

• Preferred retail and/or customer service experience.
• Ability to remain standing for long periods and perform physical tasks.

Responsibilities

• Deliver friendly customer service and assist with shopping.
• Ensure fast and friendly checkout experience.
• Complete merchandise recovery and maintain store standards.

Skills

Customer Service

Retail Experience

Job description

Store - KC-STATELINE, MO

Deliver friendly customer service, help customers shop our store, and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.

1. Help customers shop, locate products, and provide solutions.
2. Provide a fast and friendly checkout experience; execute cash handling to standards.
3. Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments.
4. Educate customers on the Voice of Customer (VOC) survey.
5. Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
6. Participate in truck unload, stocking, and planogram (POGs) processes.
7. Complete merchandise recovery and maintenance, including return/go back process and store recovery to ensure a well-merchandised and in-stock store.
8. Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
9. Support shrink and safety programs.
10. Adhere to Standard Operating Procedures (SOPs) and company policies to ensure compliance with applicable laws and requirements.
11. Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; serve as a role model for other Team Members.
12. Cross-trained in Custom Framing selling and production.

Other duties as assigned.

Preferred Knowledge / Skills / Abilities

• Retail and/or customer service experience preferred.

Physical Requirements

• Ability to remain standing for long periods.
• Ability to move throughout the store.
• Regular bending, lifting, carrying, reaching, and stretching.
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
• If assistance is needed performing these functions, contact your supervisor for possible accommodations.
• Work in a public retail store setting; climate-controlled areas; some outdoor work; work hours include nights, weekends, and early mornings.

Applicants in the U.S. must meet legal requirements. Michaels requires all team members in this role to be at least sixteen (16) years old.

Our purpose is to fuel the joy of creativity. As North America's leading creative destination, we operate over 1,300 stores in 49 states and Canada, and online. We also own Artistree and a handmade goods marketplace. Founded in 1973, headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, visit our website.

We prioritize team wellbeing with benefits including health insurance, paid time off, tuition assistance, employee discounts, and more. Visit our website for details.

Michaels is an Equal Opportunity Employer, committed to creating an inclusive environment for all Team Members and customers.