Retail Customer Service Specialist — 30% Employee Discount

External Ocean State Job Lot; Peterborough (NH); On-site; USD 20,319 - 21,697; Part time

Benefits offered by this job

Associate Discount

Wellbeing Resources

Paid Time Off

Health & Wellness

FSA

Disability Insurance

Accolade Care

Job summary

Ocean State Job Lot in Peterborough, NH is seeking a Store Specialist to deliver a positive customer experience, handle complex POS transactions, and oversee merchandising in assigned areas.

This part-time, on-site role requires 18+, with a 30% associate discount and comprehensive benefits. Compensation ranges from $14.75 to $15.75 per hour, plus perks and a supportive team environment.

Qualifications

• Prior retail merchandising, customer service and/or cashier experience in other retail environments is preferred.
• Basic math and reading skills, legible handwriting, and good verbal and written communication skills are required.
• Full-time associates in this role must have availability to work as needed by the business including nights and weekends.
• Must be 18 years of age or older.

Responsibilities

• Build lasting relationships by providing exceptional customer service through the T.R.E.A.T. model, fostering a welcoming environment.
• Assist customers with inquiries, locate items, complete purchases, handle transactions accurately, and perform advanced point-of-sale functions.
• Promote Company-wide customer initiatives (donations, loyalty programs, promotions).
• Maintain visually appealing displays, restock assigned areas, and merchandise new items according to Company guidelines.
• Train and coordinate assigned associates, manage breaks according to policy and regulations.
• Communicate issues and improvement opportunities to store leadership.
• Maintain a safe and organized environment for customers and associates through proactive maintenance and cleaning.
• Handle daily damages and returns according to established procedures.

Skills

Retail merchandising

Customer service

Cashier experience

Job description

Ocean State Job Lot in Peterborough, NH is seeking a Store Specialist to deliver a positive customer experience, handle complex POS transactions, and oversee merchandising in assigned areas.

This part-time, on-site role requires 18+, with a 30% associate discount and comprehensive benefits. Compensation ranges from $14.75 to $15.75 per hour, plus perks and a supportive team environment.