Retail Customer Service Specialist

Dick's Sporting Goods; Kennesaw (GA); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a forward-thinking company dedicated to transforming lives through sports! As a Customer Service Specialist, you'll play a pivotal role in creating exceptional shopping experiences. Your eagerness to help and in-depth product knowledge will empower athletes to achieve their dreams. You'll be responsible for providing top-notch customer service, training new teammates, and upholding company standards. If you're passionate about sports and committed to inclusivity, this is the perfect opportunity for you to thrive in a dynamic team environment.

Qualifications

• Prior retail sales or customer service experience preferred.
• Ability to lift items weighing 15 to 35 lbs occasionally.

Responsibilities

• Provide excellent customer experiences and assist with shopping needs.
• Support cashiers and ensure strong customer service standards.

Skills

Customer Service

Retail Sales

Team Collaboration

Problem Solving

Education

High School Diploma

Job description

At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

If you are ready to make a difference as part of the world's greatest sports team, apply to join our team today!

OVERVIEW:

The Customer Service Specialist is responsible for providing excellent customer experiences by creating an exceptional shopping experience through their eagerness to help, in-depth product knowledge, high brand and execution standards, and efficient execution of Front-End operations.

• Greet everyone (teammates and customers) and proactively approach customers to understand their needs and support their shopping experience.
• Serve as the primary customer service provider at the front end and liaison between customers and management.
• Provide register coverage as needed and support cashiers through complex transactions to ensure strong customer service standards.
• Assist the manager with department scheduling, directing workflow, daily associate assignments, and monitoring department presentation standards; monitor Front End associates to ensure they meet performance expectations.
• Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation, and replenishment standards.
• Promote and provide training to new and current teammates on company programs (e.g., customer loyalty program participation, warranty sales, private label credit card enrollment).
• Adhere to policies and procedures related to safety, loss prevention, and standard operating procedures. Maintain confidentiality of all company information.
• Create an inclusive store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect.
• Support the team across the store with an all-hands-on-deck approach.
• Perform other tasks as assigned by management.

TEAMMATE TRAITS:

Our traits set the bar for what great teammates look like at DICK'S Sporting Goods. They define behaviors that drive our business while ensuring a great teammate and athlete experience. Traits we look for include:

• Ensures Accountability
• Customer-Focus
• Collaborative
• Instills Trust
• Decision-Quality/Decision-Making Abilities
• Action-Oriented

QUALIFICATIONS:

• Prior retail sales, cashier, or customer-focused experience is preferred.
• Ability to stand, bend, stoop, reach, push, pull, and lift 15 to 35 lbs. items occasionally (up to 5 times per hour).
• Ability to work extended periods of time (up to 4 hours) standing or walking.
• Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).