Retail Customer Service Specialist

Goodwill of Silicon Valley; San Jose (CA); On-site; USD 30,000 - 50,000; Part time

Job summary

An established industry player is seeking a Retail Customer Service Specialist to enhance customer experiences in a dynamic retail environment. This role involves assisting customers with their purchases, managing cash register operations, and ensuring the store maintains a clean and organized appearance. As a part of this innovative team, you will have the opportunity to develop your skills in customer service and retail management while contributing to a positive shopping experience. If you are passionate about helping others and thrive in a fast-paced setting, this position is perfect for you.

Qualifications

• Retail sales and/or cash handling experience strongly desired.
• Ability to maintain self-control and deal effectively with the public.

Responsibilities

• Assist customers with purchases and cash register operations.
• Maintain positive relations and report issues to the store manager.
• Help with inventory and merchandising tasks.

Skills

Customer Assistance

Cash Handling

Sales Transactions

Inventory Management

Problem Solving

Education

High School Diploma

Tools

Cash Register

Calculator

Personal Computer

Job description

Join to apply for the Retail Customer Service Specialist role at Goodwill of Silicon Valley

1 month ago Be among the first 25 applicants

Join to apply for the Retail Customer Service Specialist role at Goodwill of Silicon Valley

• Responsible for customer assistance, cash register operation, sales/monetary transactions, opening/closing procedures.
• To maintain positive customer and employee relations; reporting any problems/complaints immediately to the store manager.
• To assist with inventory, display, merchandising and placement of stock on the sales floor, stock rotation and markdowns.
• To assist with picking/straightening up or arranging merchandise and housekeeping tasks (including restrooms) to ensure a neat, clean and safe working environment.
• To become familiar with and use proper handling techniques and equipment to ensure safe handling of merchandise.
• To become familiar with and follow store policies and procedures as well as general company policies.
• To be aware of possible damage, theft or potential safety hazards, reporting observations immediately to the store manager.
• Follows and enforces all company procedures.
• Performs other duties as requested.
  
  
• Collaborates with assigned CDP Case Manager throughout program participation
• Attends and completes STEPS workshop
  
  

Major Responsibilities

• Responsible for customer assistance, cash register operation, sales/monetary transactions, opening/closing procedures.
• To maintain positive customer and employee relations; reporting any problems/complaints immediately to the store manager.
• To assist with inventory, display, merchandising and placement of stock on the sales floor, stock rotation and markdowns.
• To assist with picking/straightening up or arranging merchandise and housekeeping tasks (including restrooms) to ensure a neat, clean and safe working environment.
• To become familiar with and use proper handling techniques and equipment to ensure safe handling of merchandise.
• To become familiar with and follow store policies and procedures as well as general company policies.
• To be aware of possible damage, theft or potential safety hazards, reporting observations immediately to the store manager.
• Follows and enforces all company procedures.
• Performs other duties as requested.
  
  

Program Participation

• Collaborates with assigned CDP Case Manager throughout program participation
• Attends and completes STEPS workshop
  
  

Job Specifications

Proficient in the English language

Education/License Required

None

Experience/Knowledge Required

Retail sales and /or cash handling experience strongly desired

Equipment Used

Ten-key or calculator, telephone, personal computer, printer, fax machine, cash register Pushcarts, boxes, barrels, hand trucks, z-racks, clothing/display racks, mattress carts.

Aptitudes/Skills/Temperament

• Ability to maintain self-control and deal effectively with the public and work in cooperation with co-workers.
• Ability to tactfully explain decisions or present information clearly, as it pertains to store policies.
• Ability to perform arithmetic, and count money/change quickly and accurately.
• Ability to learn and accurately perform opening/closing procedures, cash register operation and related paperwork quickly and accurately as they pertain to store operations.
• Ability to coordinate hand-eye-foot movements to safely handle and/or move merchandise to minimize damage, eliminating hazards and accidents/injuries.
• Ability to move hands and fingers quickly to count money/change and operate cash registers.
• Ability to accept directions, follow procedures and perform both repetitive and varied duties without loss of composure or efficiency.
• Ability to understand and communicate clearly in English.
  
  

Emotional Effort

Must have demonstrated experience and ability working in a dynamic, fast-paced and time-flexible working environment

Job Setting

Work is performed on an enclosed storeroom floor. The area is heated and ventilated. Stores have a receiving area where work is performed on a daily basis.

Dust and dirt are controlled by daily cleaning and are insignificant. Working/standing surface is uniform. Noise and vibrations are not significant; however radios and televisions may be turned on.

Physical Demands

Fast work pace with constant standing and walking

The job involves light physical work demands requiring lifting 30 lbs maximum with frequent lifting and/or carrying objects weighing up to 10lbs. Large or heavy items are moved by using appropriate material handling equipment and/or with assistance from co-worker. Safety handling procedures must be followed.

Normal or corrected talking, hearing, and seeing abilities are sufficient to perform required tasks.

Responsibilities may be added, deleted or changed at any time at the discretion of management, formally or informally either orally or in writing.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Other

• Industries

  Retail

Referrals increase your chances of interviewing at Goodwill of Silicon Valley by 2x

Get notified about new Customer Service Specialist jobs in San Jose, CA.

Future Opening: Customer Service Representative - State Farm Agent Team Member

San Jose, CA $53,055.00-$76,930.00 9 months ago

San Jose, CA $53,055.00-$76,930.00 8 months ago

San Jose, CA $60,000.00-$65,000.00 1 year ago

Patient Services Representative II, Call Center

Patient Services Representative II, Call Center

San Jose, CA $53,055.00-$76,930.00 3 months ago

Patient Services Representative II, Call Center

Customer Service Representative - State Farm Agent Team Member

Mountain View, CA $70,000.00-$90,000.00 3 months ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.