Retail Customer Service & Solutions Specialist

Socket.dev; Salem (NH); On-site; USD 31,000 - 37,000; Full time

Job summary

Sherwin-Williams is seeking a Customer Service Specialist for Store #5197 in Salem, NH. The role focuses on assisting wholesale and retail customers, answering questions about paints and coatings, and recommending the right solutions to meet needs.

The position emphasizes delivering excellent customer service, maintaining product quality and visual standards, and supporting sales goals. Training and product knowledge updates are part of the role.

Responsibilities

• Assist wholesale and retail customers to determine needs and answer questions about Sherwin-Williams products.
• Recommend the right solutions and guide customers to appropriate products and finishes.
• Promptly resolve customer concerns and ensure maximum client satisfaction.
• Stay up-to-date with product features and maintain high quality and visual standards in the store.

Job description

Sherwin-Williams is seeking a Customer Service Specialist for Store #5197 in Salem, NH. The role focuses on assisting wholesale and retail customers, answering questions about paints and coatings, and recommending the right solutions to meet needs.

The position emphasizes delivering excellent customer service, maintaining product quality and visual standards, and supporting sales goals. Training and product knowledge updates are part of the role.