Color Solutions Specialist – Customer Service & Sales

Sherwin-Williams; Biddeford (ME); On-site; USD 32,000 - 42,000; Full time

Job summary

Sherwin-Williams in Biddeford, ME is seeking a Customer Service Specialist to support both wholesale and retail customers. You will determine customer needs, recommend products, and strive for maximum client satisfaction while maintaining store standards and sales goals.

Responsibilities include handling transactions, stocking, tinting/mixing, deliveries as needed, and staying informed on product options. Evening/weekend availability is expected.

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the country of employment without sponsorship now or in the future.
• Must have a valid, unrestricted Driver’s License.
• Must be able to lift up to 50 lbs frequently and up to 70 lbs on occasion.
• Must be willing to work evenings and weekends.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals monthly, quarterly, and yearly.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition in assigned areas.
• Remain knowledgeable on products offered and discuss options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Sales

Communication

Bilingual Spanish

Education

High school diploma or GED

Tools

Tinting equipment

Mixing equipment

Job description

Sherwin-Williams in Biddeford, ME is seeking a Customer Service Specialist to support both wholesale and retail customers. You will determine customer needs, recommend products, and strive for maximum client satisfaction while maintaining store standards and sales goals.

Responsibilities include handling transactions, stocking, tinting/mixing, deliveries as needed, and staying informed on product options. Evening/weekend availability is expected.