Customer Service Representative- Seasonal

Winter Services, LLC; Milwaukee (WI); On-site; USD 20,664 - 27,552; Part time

Job summary

A seasonal services company in Milwaukee is seeking a part-time Customer Service Representative to assist customers effectively. The role requires strong communication and prior customer service experience. Working hours will vary from morning to evening, including weekends. This position runs from November through April, ideal for those available for flexible hours and weekend work.

Qualifications

• Prior customer service experience is essential.
• Strong verbal and written communication skills required.
• Ability to work weekends and manage multiple systems efficiently.

Responsibilities

• Assist customers with inquiries and resolve their issues.
• Maintain accurate notes and provide excellent service.
• Manage multiple systems quickly and efficiently.

Skills

Customer service experience

Strong communication skills

Proficiency in computer applications

Job description

Customer Service Representative- Seasonal

Join to apply for the Customer Service Representative- Seasonal role at Winter Services, LLC.

Work shifts are available between 5:00am and 6:00pm, Monday through Sunday. The position is seasonal and part‑time, located in our Milwaukee office from November through April.

The ideal candidate will have prior customer service experience and strong verbal and written communication skills. You will answer incoming phone calls, update work orders in our computer system while on the call, respond to customer emails professionally, and assist with office duties as needed.

Working hours: 5 am to 10 pm Monday to Friday, also Saturday and Sunday. Availability for additional hours before, during, or after storm events is preferred; one weekend per month may be required.

Responsibilities

• Assist customers with inquiries and resolve issues.
• Maintain accurate notes and provide excellent service.
• Manage multiple systems quickly and efficiently.

Requirements

• Customer service experience.
• Proficiency in computer applications.
• Strong communication skills and a positive attitude.
• Must be reliable.
• Ability to work weekends.

Equal Opportunity Employer

Winter Services is an equal opportunity employer that takes pride in creating a diverse and inclusive workplace. The company complies with all applicable federal, state, and local fair employment practices law. Winter Services strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of age, race, religion, color, creed, disability, familial status, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, gender, gender expression, gender identity, genetic information, marital status, national origin, ancestry, veteran or military status, or any other characteristic protected by federal, state, or local law.