Seasonal Sales Associate

Uncharted; Brookfield (CT); On-site; USD 17,000 - 22,000; Part time

Job summary

Uncharted is seeking Sales Associates for a seasonal, on-site role in Brookfield, CT. You will deliver high-quality customer service, assist customers with product knowledge, process transactions at the POS, and maintain merchandising standards in a fast-paced retail setting.

Responsibilities include greeting customers, understanding needs, recommending products, and supporting store promotions while upholding company guidelines and appearance standards.

Qualifications

• Experience in specialty retail is preferred.
• Ability to work a flexible schedule including nights, weekends and holidays.
• Ability to multitask while delivering attentive customer service.
• Team oriented and able to work well with others.
• Proficient with POS systems and basic computer tasks.
• Maintain professional appearance per company dress code.
• Lift and move items up to 50 lbs with proper technique.

Responsibilities

• Act as TPS Champion by modeling the G.U.E.S.T. service approach and delivering World Class Service.
• Greet and welcome customers warmly to create a positive shopping experience.
• Understand customer needs by asking open-ended questions and explain product features accordingly.
• Suggest additional items to build sales using effective selling techniques.
• Process transactions at the POS and maintain accurate customer information.
• Keep sales floor stocked, merchandised and clean to meet standards.
• Maintain store presentation and comply with policies and procedures.

Skills

G.U.E.S.T. service approach

World Class Service

Customer engagement

Multitasking

Teamwork

Professional conduct

Tools

POS Systems

Microsoft Office

Job description

Job Details

Job Location: 0044 - Brookfield, CT - BROOKFIELD, CT 06804

Position Type: Seasonal

Job Category: Retail

TPS Group Holdings, a family of brands including The Paper Store, Uncharted and Gifts & More, is all about transforming daily routines into joyful escapes that inspire and surprise. Our mission is to connect with every customer through carefully chosen products, immersive shopping experiences, and service that goes the extra mile—creating a space that sparks joy with every visit.

Sales Associates are responsible for delivering world class service, achieving sales goals and maintaining merchandising standards in a fun and fast paced retail environment. Sales Associates report directly to the Store Team Leader and other members of management.

Sales associates are responsible for providing customers with a unique shopping experience by utilizing the G.U.E.S.T. service approach. Sales Associates responsibilities also include following company guidelines when ringing up customers at the POS, processing new product, stocking shelves, recovery of the sales floor, and cleaning throughout the store.

KEY RESPONSIBILITIES

• Act as a TPS Champion by modeling the G.U.E.S.T. service approach, and consistently delivering World Class Service
• Greet and welcome every customer warmly and with enthusiasm
• Understand customer needs by asking open-ended questions
• Explain product features and benefits in relation to the customers’ needs by providing in-depth product knowledge
• Suggest additional items to build onto sales by utilizing effective selling techniques
• Thank the customer sincerely and invite them to return and shop with us again
• Be a TPS brand ambassador
• Build customer loyalty by being friendly, attentive and respectful of customers
• Contribute to a positive work environment with respectful, ethical behavior and honest communication, demonstrating professionalism at all times.
• Professional presentation in attire, demeanor, appearance and compliance to company dress code
• Support all sales efforts and initiatives across all business channels in an effort to maximize company sales
• Consistently capture accurate and valid customer information at the POS
• Maintain awareness of all current promotions and process them correctly at the Point of Sale
• Enthusiastically participate in training and development as required utilizing all training resources
• Prepare incoming product for the sales floor by following instruction and guidance from supervisors
• Merchandise product following company visual guidelines and visual standards
• After comprehensive training, performing ear piercings and providing a safe, sanitary experience in accordance with state, federal and CDC guidelines. (select locations)
• Demonstrate a fundamental knowledge of computers, systems and programs relevant to the position
• Maintain store maintenance and cleanliness standards
• Complete all other tasks as directed by store management in assigned time frame
• Comply with all company policies and procedures

JOB REQUIREMENTS

• Previous experience in specialty retail is preferred, but not required
• Ability to work a flexible schedule to include nights, weekends, and holidays
• Ability to multitask while being attentive to customers and remaining flexible to the needs of the business
• Possess an ability to work well in a team environment
• Proficient in using Microsoft Office and POS Systems
• Ability to stand for long periods of time
• Professional conduct, demeanour and attire, in compliance with company dress code
• Ability to lift and mobilize medium to large items up to 50 lbs., while utilizing appropriate safety techniques

Qualifications