Retail Customer Service Pro — In-Store & Fast Checkout

Michaels of Canada; Bessemer (AL); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Healthcare benefits

Tuition assistance

Job summary

The Michaels Companies Inc. in Bessemer, AL is seeking a friendly Store Team Member to help customers, stock shelves, and maintain a well-merchandised, in-stock store. You will handle checkout, assist with truck unloads, and support omnichannel services such as Buy Online Pickup in Store and Ship From Store.

This role emphasizes customer service, teamwork, adherence to SOPs, safety, and compliance with policies. Evening/weekend shifts may be required; candidates aged 16+ are welcome to apply.

Qualifications

• Retail or customer service experience preferred.
• Must be at least 16 years old.
• Ability to stand for long periods and move around the store.
• Willingness to work nights, weekends and early mornings.

Responsibilities

• Deliver friendly customer service and help shoppers.
• Assist with truck unload, stocking, and planograms.
• Provide a fast, friendly checkout with cash handling to standards.
• Promote Rewards program and Private Label Credit Cards; enroll customers.
• Support omni-channel processes (BOPIS/SFS) and VOC education.
• Maintain merchandise availability and store recovery; follow SOPs.

Skills

Customer service

Cash handling

Inventory stocking

Merchandise recovery

Store operations

Cross selling

SOP adherence

Team player

Job description

The Michaels Companies Inc. in Bessemer, AL is seeking a friendly Store Team Member to help customers, stock shelves, and maintain a well-merchandised, in-stock store. You will handle checkout, assist with truck unloads, and support omnichannel services such as Buy Online Pickup in Store and Ship From Store.

This role emphasizes customer service, teamwork, adherence to SOPs, safety, and compliance with policies. Evening/weekend shifts may be required; candidates aged 16+ are welcome to apply.