Retail Customer Service Leader: Operations & Growth

Stop & Shop; Attleboro (MA); Hybrid; USD 65,000 - 97,000; Full time

Benefits offered by this job

Comprehensive benefits

Professional development

Associate discounts

Job summary

Stop & Shop in Attleboro, MA is seeking a Customer Service Manager to drive operational excellence, employee development, and community engagement within the store.

You'll oversee Front End, Online Pick-up, Cash Office, with a focus on labor relations and training to ensure best-in-class service. This role requires 1–3 years of supervisory experience and a Bachelor's degree or equivalent. Competitive benefits and opportunities for career growth are offered.

Qualifications

• 1–3 years of supervisory or leadership experience in a retail environment.
• Bachelor's degree in Business Administration, Retail Management, or related field (preferred) or equivalent work experience.
• Strong ability to influence and communicate effectively across functions.
• Excellent multitasking, prioritization and time management skills.

Responsibilities

• Oversee daily operations of Customer Service departments including Front End, Online Pick-up and Cash Office.
• Ensure departments meet or exceed sales and profit targets.
• Maintain sanitation and safety standards and regulatory compliance.
• Lead recruitment, hiring and onboarding while maintaining a strong talent pool.

Skills

Supervisory experience

Customer service leadership

Retail grocery knowledge

Strong communication

Weekend/holiday availability

Education

Bachelor's degree in Business/Admin/Retail

Job description

Stop & Shop in Attleboro, MA is seeking a Customer Service Manager to drive operational excellence, employee development, and community engagement within the store.

You'll oversee Front End, Online Pick-up, Cash Office, with a focus on labor relations and training to ensure best-in-class service. This role requires 1–3 years of supervisory experience and a Bachelor's degree or equivalent. Competitive benefits and opportunities for career growth are offered.