Customer Service Manager – Retail Ops & Growth

Stop & Shop; Quincy (MA); Hybrid; USD 65,000 - 97,000; Full time

Benefits offered by this job

Comprehensive benefits

Associate discounts

Professional development opportunities

Job summary

Stop & Shop in Quincy, MA seeks a Customer Service Manager to lead front-end, online pickup, and cash office, driving customer service excellence and store performance.

You will recruit, develop, and coach a diverse team, manage budgets, ensure safety standards, and partner with community initiatives to raise our local impact. The role demands strong leadership, communication, and a track record of achieving targets.

Qualifications

• 1-3 years of supervisory or leadership experience in retail grocery.
• Bachelor's degree in Business Administration, Retail Management, or related field (preferred) or equivalent years of work experience
• Strong communication, multitasking, and leadership skills with a track record of driving results.

Responsibilities

• Oversee daily operations of the Customer Service departments including Front End, Online Pick-up and Cash Office.
• Ensure departments meet or exceed sales and profit targets.
• Recruit, hire, and orient new hires while maintaining a high level of talent.
• Develop associates through training and performance management.
• Monitor budgets and financial targets to achieve profitability.
• Maintain safety and sanitation standards and regulatory compliance.
• Engage with the local community through events and partnerships.

Skills

Leadership

Customer service

Retail operations

Staff development

Education

Bachelor's degree in Business Administration or related field

Job description

Stop & Shop in Quincy, MA seeks a Customer Service Manager to lead front-end, online pickup, and cash office, driving customer service excellence and store performance.

You will recruit, develop, and coach a diverse team, manage budgets, ensure safety standards, and partner with community initiatives to raise our local impact. The role demands strong leadership, communication, and a track record of achieving targets.