Retail Customer Experience & Service Manager

Stop & Shop; Dartmouth (MA); Hybrid; USD 65,000 - 97,000; Full time

Benefits offered by this job

Comprehensive benefits

Professional development

Associate discounts

Diverse culture

Job summary

Stop & Shop in Dartmouth, MA is seeking a Customer Service Manager to lead Front End, Online Pick-up, and Cash Office operations, driving sales targets while upholding sanitation and safety standards.

You will recruit, hire, and orient new staff, develop team members, and foster a diverse, inclusive work culture. The role emphasizes customer service excellence, budgeting, and community engagement in a retail grocery setting.

Qualifications

• 1-3 years of supervisory or leadership experience.
• Bachelor's degree preferred or equivalent years of work experience.
• Strong ability to influence and communicate effectively across different functions.
• Excellent multitasking skills with the ability to prioritize and manage multiple responsibilities.

Responsibilities

• Oversee the daily Operations of the Customer Service departments including Front End, Online Pick-up and Cash Office, ensuring sales and profit targets are met.
• Lead recruitment, hiring and new hire orientation while maintaining a high level of talent within the department.
• Direct training and development for all Customer Service team members and monitor performance.
• Cultivate a culture of diversity and inclusion and engage with associates to retain top talent.
• Monitor key performance metrics and manage departmental budgets to achieve profitability goals.
• Ensure compliance with policies and regulatory requirements and maintain a safe store environment.

Skills

Leadership

Communication

Customer service

Multitasking

Team motivation

Education

Bachelor's degree in Business Administration, Retail Management, or related field

Job description

Stop & Shop in Dartmouth, MA is seeking a Customer Service Manager to lead Front End, Online Pick-up, and Cash Office operations, driving sales targets while upholding sanitation and safety standards.

You will recruit, hire, and orient new staff, develop team members, and foster a diverse, inclusive work culture. The role emphasizes customer service excellence, budgeting, and community engagement in a retail grocery setting.