Retail Customer Service and Returns Associate

Ikea Ab; Las Vegas (NV); On-site; USD 24,000 - 34,000; Part time

Benefits offered by this job

Paid time off

Holiday pay

Co-worker discounts

Health benefits (eligible)

Education assistance

Telehealth options

Retirement plans

Pet insurance

Discounts and referral bonus

Flexible scheduling

Meal deal

Job summary

IKEA Las Vegas is seeking a part-time Retail Associate to deliver a positive customer experience through accurate transactions and thoughtful service. You will meet customer needs, resolve issues, and support a seamless shopping journey with attention to empathy and data-driven improvements.

This role offers a permanent part-time schedule (12-20 hrs/week) with a comprehensive benefits menu for eligible co-workers, including paid time off and family-friendly options.

Qualifications

• 1 year sales or customer service experience preferred.

Responsibilities

• Creates a positive customer experience by ensuring accurate transactions and/or orders.
• Meets customers' needs, solves problems independently, and escalates when necessary.
• Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
• Builds emotional connections through meaningful and empathetic interactions.
• Provides customers with a simple and efficient handout experience during handovers.
• Provides smooth returns and exchanges while collecting quality data for follow-up.

Skills

Customer service

Sales experience

Job description

Why we will love you

You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.

What you'll be doing day to day

• Creates a positive customer experience by ensuring accurate transactions and/or orders. Records information accurately so the resulting analysis can be used to make improvements to customers' future shopping experience.
• Meets customers' needs, solves problems independently, and recognizes when to escalat to a manager.
• Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
• Builds emotional connections through meaningful and empathetic interactions with customers.
• Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO). Offers and sells services to customers during the handover process when needed.
• Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns.

Together as a team

You could think that we have supernatural powers, but the truth is that our team is really great at putting our insights together to detect potential risks early on. We're a diverse group of people who work together to protect and strengthen the IKEA brand through our laser focus on risk management, data protection, compliance, business operations, health and safety. Thanks to us our assets, co-workers, visitors and customers can feel safe. At least we think that's pretty cool!

JOB TYPE: Permanent - Part-Time (limited benefits eligible)

HOURS: 12-20 hrs/week (PT)

Shift: Retail Environment

Must have open availability Monday - Sunday.

The hourly pay range for this position is $17.58- $24.83

At IKEA, taking care of our co-workers and their dependents is a top priority. That's why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more!

• Generous paid time off, holiday and sick time
• WiselyPay - get earned wages up to two days early
• Paid parental leave (up to 16 weeks)
• KinderCare tuition discount
• Retirement and bonus plans
• Co-worker discount, meal deal, and referral bonus
• Pet insurance program
• Education assistance and learning programs
• Safety shoe reimbursement
• 24/7 telehealth visits
• Dental and vision plans
• Medical and Rx plans (must work min. 20 hrs/wk)
• A fun and inclusive work environment

Thank you for your interest in applying for this role. Please be aware that this is a Sensitive Position. The successful candidate will be required to complete a background check and a drug test as a condition of employment for this role.

Qualifications

• 1 year sales or customer service experience preferred.