Retail Customer Service and Returns Associate

IKEA; Las Vegas (NV); On-site; USD 24,000 - 34,000; Part time

Benefits offered by this job

Paid time off

Holiday pay

Sick time

WiselyPay

Parental leave

KidsCare discount

Retirement plan

Bonus plan

Co-worker discount

Meal deal

Referral bonus

Pet insurance

Education assistance

Safety shoe reimbursement

Telehealth

Dental insurance

Vision insurance

Medical and Rx plans

Inclusive work environment

Job summary

IKEA seeks a Retail Customer Service and Returns Associate in Las Vegas. The role focuses on delivering a positive customer experience with accurate transactions, assisting with handouts, and guiding returns to ensure smooth exchanges. You will interact empathetically, build loyalty, and help shoppers throughout their journey.

The position is permanent – part-time (12-20 hours/week), with full benefits eligibility for co-workers. Background checks and a drug test are required for employment.

Qualifications

• 1 year sales or customer service experience preferred.
• Background check and drug test required.

Responsibilities

• Creates a positive customer experience through accurate transactions and orders.
• Meets customers' needs, solves problems independently, and escalates when needed.
• Builds loyalty by guiding customers through the shopping journey.
• Creates meaningful, empathetic interactions with customers.
• Assists with handout services and promotes relevant services during handover.
• Manages returns and exchanges with accurate data collection for follow-up.

Skills

Customer service

Sales

Communication

Problem solving

Teamwork

Job description

Retail Customer Service and Returns Associate

"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you."

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself.

You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.
A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.

What you'll be doing day to day

• Creates a positive customer experience by ensuring accurate transactions and/or orders. Records information accurately so the resulting analysis can be used to make improvements to customers' future shopping experience.
• Meets customers' needs, solves problems independently, and recognizes when to escape to a manager.
• Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
• Builds emotional connections through meaningful and empathetic interactions with customers.
• Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO). Offers and sells services to customers during the handover process when needed.
• Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns.

Together as a team

You could think that we have supernatural powers, but the truth is that our team is really great at putting our insights together to detect potential risks early on. We're a diverse group of people who work together to protect and strengthen the IKEA brand through our laser focus on risk management, data protection, compliance, business operations, health and safety. Thanks to us our assets, co-workers, visitors and customers can feel safe. At least we think that's pretty cool!

JOB TYPE: Permanent – Part-Time (limited benefits eligible)
HOURS: 12-20 hrs/week (PT)
Shift: Retail Environment
Must have open availability Monday - Sunday.
The hourly pay range for this position is $17.58- $24.83
At IKEA, taking care of our co-workers and their dependents is a top priority. That’s why we offer our eligible, regular co-workers (part-time and
full-time) a full menu of benefits and perk options to help everyone maintain work and life balance, be well and plan for their future. Join our team
and enjoy these benefits and so much more!
Generous paid time off, holiday and sick time
WiselyPay – get earned wages up to two days early
Paid parental leave (up to 16 weeks)
KinderCare tuition discount
Retirement and bonus plans
Co-worker discount, meal deal, and referral bonus
Pet insurance program
Education assistance and learning programs
Safety shoe reimbursement
24/7 telehealth visits
Dental and vision plans
Medical and Rx plans (must work min. 20 hrs/wk)
A fun and inclusive work environment

Qualifications

• 1 year sales or customer service experience preferred.

The successful candidate will be required to complete a background check and a drug test as a condition of employment for this role.