Retail Customer Service - Customer Experience Manager

Michaels Stores; Riverhead (NY); On-site; USD 100,000 - 125,000; Full time

Job summary

A leading company in retail is seeking a Customer Experience Manager to enhance customer satisfaction and manage store operations. This role involves leading the customer experience team, ensuring compliance with operational standards, and participating in store events. The ideal candidate will have retail management experience and a passion for delivering exceptional service.

Benefits

Health insurance

Paid time off

Tuition assistance

Employee discounts

Qualifications

• Retail management experience preferred.

Responsibilities

• Deliver a customer-centric shopping experience by managing front-end operations.
• Lead omnichannel processes and maintain store recovery standards.
• Provide friendly customer service and assist with store operations.

Skills

Retail management

Job description

Retail Customer Service - Customer Experience Manager

Join to apply for the Retail Customer Service - Customer Experience Manager role at Michaels Stores.

Location: Store - LI-RIVERHEAD, NY

Responsibilities include:

1. Deliver a customer-centric shopping experience by managing front-end operations and expectations.
2. Lead omnichannel processes and maintain store recovery standards to uphold Brand Promises.
3. Provide friendly customer service and assist with store operations including SOP adherence, inventory, safety, and cash handling.
4. Lead and coach the customer experience team, participate in performance management, and serve as Manager on Duty.
5. Participate in store events, manage shrink and safety programs, and assist with custom framing services where applicable.

Preferred Skills and Experience: Retail management experience preferred.

Physical Requirements: Ability to stand for long periods, move throughout the store, lift heavy objects, and work in various environments including outdoor and climate-controlled areas.

Compensation: $17.50 - $23.00 per hour.

Additional Information: Benefits include health insurance, paid time off, tuition assistance, employee discounts, and more. Michaels is an Equal Opportunity Employer committed to inclusion and reasonable accommodations for individuals with disabilities.