Product Manager - User/Customer Experience (Productivity/efficacy) (Real-time/ Async communicat[...]

Cisco Systems; United States; Remote; USD 120,000 - 160,000; Full time

Job summary

Cisco Systems is seeking a Product Manager to enhance user experiences in AI Collaboration. This role involves driving product development, analyzing market trends, and collaborating with cross-functional teams to deliver impactful solutions. Join a global leader in technology and make a difference in how millions work.

Benefits

Paid volunteer time off

Inclusive Communities for employee engagement

Qualifications

• 7-10 years of product management experience required.
• Strong communication skills to work with cross-functional teams.
• Experience in B2B SaaS and enterprise software preferred.

Responsibilities

• Drive development of innovative capabilities to enhance productivity.
• Conduct competitive analysis and customer research.
• Manage product lifecycle from ideation to execution.

Skills

Communication

Analytical Skills

Product Management

Customer-Centric Solutions

AI Tools Understanding

Education

BA/BS in Engineering or Business

MBA

Job description

Product Manager - User/Customer Experience (Productivity/efficacy) (Real-time/ Async communication with AI) Experience 7+ Years

Cisco is a global technology leader that has been transforming how people connect, communicate, and collaborate for decades. Our innovation in networking, security, and cloud-based solutions enables organizations of all sizes to drive digital transformation and achieve their business goals.

The Cisco Collaboration Technology group is dedicated to transforming customer interactions through innovative solutions. Our team focuses on building and delivering exceptional customer experiences by integrating advanced technologies such as AI. We are committed to empowering our users to do their best work – anytime, anywhere. Our mission is to deliver high-value, seamless experiences that enhance productivity, streamline workflows and foster meaningful engagement.

Cisco is looking to bring on-board a Product Manager in the Collaboration Employee Experience team to help craft the future of AI Collaboration and deliver exceptional user experiences. This is a phenomenal opportunity to work with some of the best talent in the collaboration space, globally distributed teams across US, Europe and Asia and make a difference to how millions of users go about getting their work done. If you’re passionate about building customer-centric solutions that drive business impact, we’d love to hear from you!

Your Impact

As a Product Manager in this team, you will drive the development of innovative capabilities that enhance productivity, streamline meeting preparation and outcomes, and harness the power of AI to elevate the user experience. You will uncover gaps in existing workflows, analyze market trends, and define a strategic roadmap to enhance collaboration features. Your mission: to build intuitive, high-impact solutions that empower users to focus on what matters most – working smarter, not harder.

• Working closely with enterprise customers and partners to understand their pain points and enhance the Webex Suite offering.
• Conducting competitive analysis, customer research, and data-driven decision-making to guide product development.
• Defining and prioritizing product features based on market trends, customer needs, and business objectives.
• Collaborating with design and engineering to build and launch high-quality products.
• Partnering with sales, marketing, and customer success teams to drive adoption and growth.
• Managing the product lifecycle from ideation to execution, including go-to-market strategies and post-launch iterations.
• Make our team better, make our customers successful.

Minimum Qualifications :

• Product management experience of 7-10 years.
• BA/BS in Engineering or Business is required. MBA preferred.
• Excellent communication skills and ability to work with engineering, UX, marketing, and sales teams.

Preferred Qualifications:

• Background in B2B SaaS environment, with a demonstrated ability to translate customer needs into intuitive, high-impact experiences that empower end users and support business growth.
• Experience with enterprise software applications or video /communication platforms
• Strong understanding of AI tools and technologies
• Ability to work independently, communicating across multiple time zones.

#WeAreCisco

#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.

Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do!

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!

About the company

Cisco Systems, Inc. is an American multinational technology conglomerate headquartered in San Jose, California, in the center of Silicon Valley.

Notice

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at [e-mail] or 407-000-0000.

Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.

An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report . NYC applicants may request an alternative process or accommodation at [e-mail] or 407-000-0000.